Can someone confirm this is also an issue with the new 9500? (I would bet it is, given it's the same visually)
If it is the case I will definitely move to a competitor that does support the productive layout, glad I noticed it in a youtube review and found this thread, no reviews mentioned it...
I just heard back from a contact within Dell that the report I submitted about this issue for internal escalation has been sent to an internal team to evaluate making a firmware change about this. I don't have any more information beyond that such as timeframe, what model(s) might get the change even if it's approved, etc. I've shared everything I know at this stage. Fingers crossed that the team realizes that this would be a no-brainer in terms of delivering a major win for users and Dell alike with no meaningful downside at all.
Spot on, thats exactly what happened to me when my brand new XPS15 arrived yesterday; why can't I navigate anywhere I thought the keyboard was broken until I realised that the fn left/home, fn right/end has gone ... WHAT IS THIS MADNESS!
I then to my horror turned my laptop off when I wanted to delete something ... who in their stupidity would put a power button on the keyboard!
Keyboards have to stay consistent ... I use an older XPS15 for work and now i am going to have to somehow relearn muscle memory developing software onto two different layouts for the same computer!
I own a new latitude and my old one had those fn key functions as well. Like many first it was confusing but then i loved it. Now with the new one they removed it and it annoyes me.
At least they made it possible to activate the F1-12 keys by default.
But in the spirit of this thread @Anonymous Please fix that. Make it opt in. So anyone who wants it can have it. Maybe sell stickers for that ^^ Or sell an additional keyboard. for the notebook not an external one.
Hi! Thank you for all your efforts! If you need anything to get this annoying issue fixed (like more service tags or upvotes), I'd be glad to help.
As a developer, having home/end as separate buttons up top is counterproductive. So far it seems Dell's devs don't eat their own dog food. Otherwise the BIOS update with additional mapping options would be there like next week after a product release.
I can only confirm this really annoying issue on my new Dell Vostro 5590. Almost to the point of returning it as I have to work on both older Dell with FN+arrows (going through exactly the same experience as other commenters here) and this new one where it doesn't work. Now I've spent over 2 hours on Google, Dell KB etc. before finding this thread, finally. That indicates how much we need it, Dell.
This is killing me. Having to keep jumping my hands around the keyboard just to navigate around a document is so frustrating! Maybe it works for some people, but surely with nothing else mapped to Fn-Left and Fn-Right it should be a no-brainer to add them back at least as an option in the BIOS?
Virtual assistant, please get your flesh-and-bones masters to look at this. It's universal across all XPS 13 9300s so don't ask for my system configuration.
The ESC key in the top left of the keyboard has a small lock with "Fn" on it and this toggles the Fn lock on and off so that you can use your keys as Function keys or multi-function keys.
@DELL-Cares : That is not the issue. Fn-Left and Fn-Right do nothing. On my previous XPS laptop (9560) Fn-Left was Home and Fn-Right was End.
This is not something that can be fixed with AutoHotKey or any other keyboard remapping software; as others have noted, Fn-Left and Fn-Right send nothing to the OS. This needs to be fixed at the BIOS level.
Please read this whole topic, this is a serious downgrade for developers on the xps 13 series. It was a great productivity feature on previous laptops and now it is gone.
The fn + arrow right key had an 'end' command.
The fn + arrow left key had a 'home' command.
This whole topic is about asking if this can be returned. Please give this topic the attention it needs.
Guillaume86
1 Rookie
•
7 Posts
1
June 18th, 2020 10:00
Can someone confirm this is also an issue with the new 9500? (I would bet it is, given it's the same visually)
If it is the case I will definitely move to a competitor that does support the productive layout, glad I noticed it in a youtube review and found this thread, no reviews mentioned it...
jphughan
9 Legend
•
14K Posts
2
June 18th, 2020 11:00
@Guillaume86 Yep, it's an issue there too. Link: https://www.dell.com/community/XPS/XPS-15-change-Home-and-End-keys-to-Fn-Left-and-Fn-Right/td-p/7623794
jphughan
9 Legend
•
14K Posts
5
June 22nd, 2020 17:00
I just heard back from a contact within Dell that the report I submitted about this issue for internal escalation has been sent to an internal team to evaluate making a firmware change about this. I don't have any more information beyond that such as timeframe, what model(s) might get the change even if it's approved, etc. I've shared everything I know at this stage. Fingers crossed that the team realizes that this would be a no-brainer in terms of delivering a major win for users and Dell alike with no meaningful downside at all.
milos.lukacka
1 Message
4
June 25th, 2020 06:00
Hi, thank you for doing this. Would love to see any change in their policy about this.
coderanger
7 Posts
1
June 30th, 2020 13:00
Spot on, thats exactly what happened to me when my brand new XPS15 arrived yesterday; why can't I navigate anywhere I thought the keyboard was broken until I realised that the fn left/home, fn right/end has gone ... WHAT IS THIS MADNESS!
I then to my horror turned my laptop off when I wanted to delete something ... who in their stupidity would put a power button on the keyboard!
Keyboards have to stay consistent ... I use an older XPS15 for work and now i am going to have to somehow relearn muscle memory developing software onto two different layouts for the same computer!
MacBath
1 Message
2
July 9th, 2020 01:00
I want to add my vote to this thread as well.
I own a new latitude and my old one had those fn key functions as well. Like many first it was confusing but then i loved it. Now with the new one they removed it and it annoyes me.
At least they made it possible to activate the F1-12 keys by default.
But in the spirit of this thread @Anonymous Please fix that. Make it opt in. So anyone who wants it can have it. Maybe sell stickers for that ^^ Or sell an additional keyboard. for the notebook not an external one.
dmit25
4 Posts
5
July 9th, 2020 01:00
Hi! Thank you for all your efforts! If you need anything to get this annoying issue fixed (like more service tags or upvotes), I'd be glad to help.
As a developer, having home/end as separate buttons up top is counterproductive. So far it seems Dell's devs don't eat their own dog food. Otherwise the BIOS update with additional mapping options would be there like next week after a product release.
BrianWexter
1 Message
4
July 17th, 2020 07:00
I can only confirm this really annoying issue on my new Dell Vostro 5590. Almost to the point of returning it as I have to work on both older Dell with FN+arrows (going through exactly the same experience as other commenters here) and this new one where it doesn't work. Now I've spent over 2 hours on Google, Dell KB etc. before finding this thread, finally. That indicates how much we need it, Dell.
Andorbal
2 Posts
1
August 5th, 2020 06:00
I'm the original poster of https://www.dell.com/community/XPS/XPS-13-9300-Home-and-End-keys/m-p/7515412#M55492 and I appreciate all your help with this!
MarkXA_
1 Rookie
•
2 Posts
2
August 14th, 2020 04:00
This is killing me. Having to keep jumping my hands around the keyboard just to navigate around a document is so frustrating! Maybe it works for some people, but surely with nothing else mapped to Fn-Left and Fn-Right it should be a no-brainer to add them back at least as an option in the BIOS?
DELL-Cares
Moderator
•
27.5K Posts
1
August 14th, 2020 04:00
Hello, I’m your Dell virtual assistant. I see you've opened a thread.
In order for me to review your system configuration, may I have the Service Tag / Express Service Code/ Order Number?
Refer the below link to find the Service Tag:
https://dell.to/3iCtwIX
fiskjavel
17 Posts
3
August 17th, 2020 02:00
Virtual assistant, please get your flesh-and-bones masters to look at this. It's universal across all XPS 13 9300s so don't ask for my system configuration.
DELL-Cares
Moderator
•
27.5K Posts
1
August 17th, 2020 03:00
Hi There,
Could you please try this as below.
The ESC key in the top left of the keyboard has a small lock with "Fn" on it and this toggles the Fn lock on and off so that you can use your keys as Function keys or multi-function keys.
Hope this helps
HerbCaudill
1 Message
7
August 19th, 2020 01:00
@DELL-Cares : That is not the issue. Fn-Left and Fn-Right do nothing. On my previous XPS laptop (9560) Fn-Left was Home and Fn-Right was End.
This is not something that can be fixed with AutoHotKey or any other keyboard remapping software; as others have noted, Fn-Left and Fn-Right send nothing to the OS. This needs to be fixed at the BIOS level.
JolanDeNef
1 Rookie
•
4 Posts
5
August 19th, 2020 03:00
@DELL-Cares
Please read this whole topic, this is a serious downgrade for developers on the xps 13 series. It was a great productivity feature on previous laptops and now it is gone.
The fn + arrow right key had an 'end' command.
The fn + arrow left key had a 'home' command.
This whole topic is about asking if this can be returned. Please give this topic the attention it needs.