Dell XPS 13 9310, Display issue after installing update!

Yes, the update to Intel build 9126 seems to have solved the problem for me. I've used the machine for many hours over several reboots and no problem at all.

Your solution seems to work.

Thanks!!!

FWIW, I also had an issue with this same xps 13-9310 where the network driver (killer) was disappearing and reappearing on its own seemingly randomly.

Dell recommended an update to BIOS 1.2.5 which seemed to have solved that.

The machine was not updating the BIOS automatically for some reason even though I frequently run the driver update routine.  I had to dig down myself to locate this BIOS.

FYI

Hi @glzzrn ,

happy to hear it works for you too.

The method you’ve used to disable automatic driver updates is correct. With that being done, you can do your windows update as usual. The only only difference is that the drivers themselves will not be updated by windows from now on. You can update your drivers by manually installing them or through dell’s update utility. You can update/change whatever you want. 

Attila

Hi @AttilaZ,

Just send you this message to thank you because I think you've found the solution. I've made all the process you've describe and it seems to work fine now (almost a week). 

I'm now on firmware 27.20.100.9126 for the Graphic Card, firmware found on the Intel website. The auto refresh is disable like you. On my side, i've put back the 60Hz on the screen, I've put back the material acceleration on Chrome. And everything is fine for now. 

For the future drivers updates, i've blocked them using this procedure (it's in french but I think eveyrbody will easily understand) : https://korben.info/comment-bloquer-la-mise-a-jour-des-drivers-sous-windows-10.html

But I have a question : Now, could we make the other updates ? I mean I now have a couple of update waiting ( Intel(R) Corporation - System - 10.29.0.4842  /  Realtek Semiconductor Corp. - MEDIA - 6.0.9075.1) and I don't know if I can update.

I'm curious to know what you've done ? 

Thanks,

Gaël

fyi, I have the latest Intel display driver installed, and have never had to disable automatic updates. The Intel display driver does not get overwritten by Windows or Dell updates.  (Not sure why others have a different experience.)

Hi,

I could make the same answer as @AttilaZ : go for the new MacBook Pro. I was (I think i'm still) a MacBook Pro user, with the 2015 version and I decide to give a chance and came back to windows.  Now, I'm really thinking about selling this FHD XPS 13 and buy me the MacBook Pro M1. 

As it was said before, XPS 13 is not a bad machine but I was a little put off by all the recent software issues. And the lack of help from Dell..

Best,

Hi,

Yes, the biggest problem I had with this PC was the display issue described here. Luckily, it is just a SW problem and I found a fix which seems to work for everyone. You just need to wipe all video drivers and install a new one directly from intel and prevent windows from bringing driver update for the video.

The 2nd issue, less bothering though, is the laggy/stuttering behavior or a bluetooth mouse (Logi MX Anywhere 2S) which is again a SW issue in Windows and people are reporting the same problem, regardless of the notebook manufacturer.

Other than that, I don't have any complaint for the machine. I had no other issue so far. Of course, the fan is noisy when you are pressing the CPU, but that's normal. In such a small casing it's not easy to cool an i7 and stay silent. With normal everyday use, with mild power saving ON, I seldom hear the fan. But hey, I have a 3000 USD Macbook Pro 16", and when the fans rev up it sounds like a helicopter, so I cannot complain about Dell here. BTW, the issues described here apply to both 13 and 15 inch machines. They have the same HW (besides the panel itself of course) and same SW, so same issues.

Really the worst customer service ever. I have to recon though, that getting in touch with the local support team from Germany was a totally different experience. About the latter, I cannot complain.

Cheer,
Attila

Note that the latest Intel display driver does not solve all the problems; the display will still go blank and the computer lockup, requiring a hard reboot. This happens when I leave the computer on for a long time, say day and night for a few days. 

Hi @LopezM ,

It didnt happen to me so far. Does the lockup happen while you use the PC or it kind of goes to sleep while left unused and you cannot wake it up?

Br,

Attila

Presumably the laptop did not go to sleep, since I have sleep set to never (on AC), and this happens when I leave the computer on AC for several hours without using it.