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8058
May 2nd, 2019 20:00
Dell XPS 13 9380 battery drain
I have a new dell xps 13 and I completely shut down my laptop, after 24 hours I turn on my laptop and i get the critical battery low at start up. i check and its at 3-4% this has happened 3 times now. I shut down the laptop, its not even in sleep mode and its completely unplugged from anything. Laptop is fully charged at 100% before shut down.
Is this normal?
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DELL-Jesse L
Moderator
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17.8K Posts
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May 3rd, 2019 06:00
Naz18,
Click the link below and update the latest bios.
'XPS 9380 Drivers
Click my username and send me the pc service tag number via private message
hv409
1 Message
0
June 12th, 2019 20:00
Hello,
I've been experiencing the same problem for the past 3 months as well.
Thanks,
Harsh
rennaj100
3 Posts
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July 22nd, 2019 07:00
Dells . I have a brand new laptop and while its doing nothing at 50 percent battery life the estimated time is 2 hours remaining?!
everything is up to date as all the techs keep saying yet battery life from what was advertised is a HUGE difference!
I thought HP was bad but dam you guys are terrible and its only day 2 with the laptop!
I am definitely going through the return process. Absolutely disgusted!
DELL-Jesse L
Moderator
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17.8K Posts
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July 22nd, 2019 08:00
rennaj100,
Click the links below for information to increase battery life.
Maximize Laptop Battery Runtime
Also, click here
For my notes, Click my name and private message me the pc service tag number.
JAC8513
28 Posts
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August 15th, 2019 02:00
If you need to replace a new battery, you can find it from this battery.
http://www.pcaccessoriessupply.com/dell-xps-13-9370-9380-p82g-battery-2845.html
mbonilla9080
2 Posts
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September 16th, 2019 08:00
Were you able to come across a solution?
jz32708
1 Message
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October 4th, 2019 18:00
I am experiencing the same problems. This is a expensive piece of junk! I am going back to Surface Pro. My 4 year Surface lasts way longer than this brand new Dell.
johnptd
380 Posts
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October 5th, 2019 05:00
That happened to me when I first installed Windows 10 to an old laptop. You can try shutting off Fast Startup to see if that will help. There are several power state levels in Windows 10. When you use the normal shut down button off the Start Menu, the computer does not totally shut down. It hibernates the kernel, saving its state so it can boot faster. It is possible that processes could be running while in this state. Another thing you can try before turning off Fast Startup to see if that may be the issue is when you are ready to shutdown your computer, hold the Shift key while clicking the Shutdown button.
JohnD