Unsolved
1 Message
0
3087
March 26th, 2022 23:00
Dell XPS 13 not turning on, black screen, LEDs blinking
Hello,
My Dell XPS 13 2016 (I think it's 9350, but it doesn't actually say that anywhere under the little hatch) shut itself down recently and would not turn back on. I opened it up, and noticed that the battery was very swollen. I tried powering it on with the battery unplugged, but it would not boot. I also tried replacing the battery, but it still would not boot. It is showing a black screen and the LEDs in the front and in the power button are blinking in unison about 1 second on and 6 seconds off.
I have read many threads of similar problems and contacted Dell support, but none of those helped.
- https://www.dell.com/community/XPS/Dell-XPS-13-not-turning-on/m-p/6086171#M11358
- https://www.dell.com/community/XPS/XPS-13-9350-won-t-power-on/td-p/6086574
- https://www.dell.com/community/XPS/XPS-13-won-t-turn-on/td-p/7573206
- https://www.dell.com/community/XPS/XPS-13-9350-won-t-start-power-button-flashes-battery-level/td-p/8118081
- https://www.dell.com/community/Laptops-General-Read-Only/Dell-XPS-13-9350-front-LED-flashing-error-codes/td-p/4728956
- https://www.edenindoors.co/dell-xps-13-flea-power-fix/
- https://www.reddit.com/r/Dell/comments/n7x7tz/my_dell_xps_13_wont_turn_on_anymore/
Do I have a bad motherboard? Is there anything I can do? Thanks
No Events found!
ejn63
12 Elder
•
31.4K Posts
•
154.9K Points
0
March 27th, 2022 05:00
Disconnect the AC adapter, remove the base cover and disconnect the battery from the system board. Hold the power button for 30 sec.
Plug in and see if the system will then power up. If it won't, yes - the mainboard is bad.
If it will power up, shut down, reconnect the battery and try again. If that halts POST, the battery is the problem.