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September 5th, 2020 19:00

Dell XPS 15 9560 Integrated Camera Doesn't Work

Hi,

I got a Dell XPS 15 9560 from a friend of mine, and the screen was broken. I just replaced the screen, and the webcam doesn't work. I haven't tested it to see if it worked before I replaced the screen.

I've done everything that I could in order to get my webcam working again. This is everything that I have done:

- Updated BIOS and chipset

- Reset Windows 10

- View all devices in the Device Manager (including hidden ones) to try and find the driver and update it

- Updated Windows and all other drivers

- Used SupportAssist to update everything that I can

- Tried different apps to test the camera in

- Enabled "Enable Camera" in the BIOS

- Reset the "Camera" app and enabled the camera for all apps on the computer

I have no idea with what else to do. It feels like it might be a hardware issue, but I don't remember there being another cord for the webcam to connect into the motherboard. I've tried everything, and I'm not sure of what else to do.

Thanks.

October 8th, 2021 06:00

I have a similar issue, did you ever manage to fix the camera?

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