Dell XPS 9310 over heating while in sleep mode

I thought I'd also add my experience to this.

My XPS 13 9310 appears to get unbelievably hot while charging whilst off (shutdown) and has happened a few times already. This is reinforced by the fact that when I do try to boot in this state, the fans immediately jump to 100%, suggesting this temperature is way too hot, however no thermal alarms are thrown in the BIOS. The laptop cools fairly quickly after boot but it should not be this hot in the first place and will certainly wear components especially the battery.

BIOS is updated as of this post.

This is a hazard Dell needs to address.

The main issue is modern connected Standby mode. 

Microsoft is forcing it on all OEMs. 

Machine keeps running while in Sleep and keeps trying to connect with network to check for updates. 

Use Hibernation instead, 

In control panel > power options > Change plan settings > Change advance power settings >> Set hibernation to 20 minutes. 

Now if you are leaving the machine for a shirt period you will be able to wake from sleep and for longer period it will hibernate 

Machine has NVME SSDs so they wake from hibernation quickly. 

Hi guys,

I'm experiencing exactly the same issue and the only cause I can think of is either Windows glitch or bug introduced with the BIOS update (mine is 2.1.1).

It wasn't like that whilst the machine was new back in Feb 2021. Both sleep and hibernate worked perfectly well back then. Now the ONLY option is to put it to hibernate every time I walk away for more than 10 minutes or so.

Otherwise it gets hot and doesn't wake. Have to long-press the power button and hope nothing got fried inside.

DELL, this is serious, please look into it.

I never participated in a vendor forum, but I did today. My 3 day old XPS is producing these exact issues. I plugged my laptop in to charge, and I come back and it is as hot as a frying pan. I almost dropped it because I was not expecting this..... It is obvious dell themselves cannot figure this out... please respond if you find a solution.

I just downloaded some monitoring software to try and catch the exact temp this thing runs at when this occurs. When I booted my laptop finally, it took a solid 10 minutes to return to 140 F..... I changed power manager settings to hibernate at 20 minutes. We will see what happens.

The weird thing is that like those on this thread, my screen was blank and would not respond unless there was a 30 second hold down on the power button. This happened 3 times before I came to notice the thermal aspect.

I have not invested in a laptop in 2 years. I am mostly upset at the fact that I thought I was taking the safe route and investing in the premium dell XPS line was going to provide me with qualities cheaper competitors would not such as design, physical quality, and aesthetic. 

Expensive does not automatically make something the best. I am returning this in 12 hours but will post any more information I find.

I 

I thought I’d add some additional findings, I’m currently trialing the use of the “standard” battery charging profile in the BIOS setting.

So far its maintained a cool temp, not confident this is the solution though. Will watch it charge over the next week while off to see if it stays cool.

Laughed out loud when I saw the Express charge mode is trademarked… I wouldn’t worry about that Dell…

This is behaviour occurs due to modern standby mode. 

Until windows build 1909 we could have simply disable this by editing a registry but that is removed by Microsoft. Microsoft is forcing this new standby mode on OEMs. 

Open CMD as admin

Powercfg -a 

If the result shows Network connected, please type following 2 commands again in CMD

powercfg /setdcvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

powercfg /setacvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

Now machine should stay in proper sleep

If this also doesn't work 

Set Hibernation time to 20 minutes. 

Same thing for me. I spoke with the Dell support. They ran all the same diagnostics that came up with the computer working perfectly so they replaced the battery and the fans. I guess for fun. It gets so hot that I use frozen bean bags to cool it off and then restart. Usually it drains the battery. Very frustrating for a top of the line laptop. Dell - please get this fixed!

Same issue here as well. My brand new Dell XPS 9710 overheats when in sleep mode. This caused already several windows crashes with a critcal temperature warning. The notebook gets so hot that I can't even touch it anymore. This certainly isn't safe, let alone good for the hardware...