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November 6th, 2020 08:00
Dell XPS 9570 not booting into Windows
Hello,
I purchased a Dell XPS 9570 in December 2018. While I haven't encountered any major issues until now, essentially from the very start whenever I played video games the laptop would go into overdrive and become fairly noisy. Decreasing game settings didn't improve this either. Given this being a higher end laptop at the time of purchase I didn't expect this and was disappointed as I expected it to run games smoothly and quietly.
Then this morning when I turned on my computer it was unable to start up Windows and the Startup Repair failed.
I ran the pre-boot system performance check three times - two times I received a critical error message for the fan: Fan - the (video fan) fan failed to respond correctly.
Error code : 2000 - 0511
and then one time the test came back saying there were no issues and everything was running fine.
One startup I pressed F2 to go into Settings -> General -> System Information to check if the hard drive was detected at least, and under Device Information there is nothing listed for M.2 SATA or Primary Hard Drive but there is something listed for M.2 PCIe SSD-0 and Passthrough MAC Address.
How do I fix this? I've spent hours looking online and trying different things, but nothing has worked.
Thank you.
ejn63
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November 6th, 2020 09:00
The vast majority of these shipped with M.2 NVMe SSDs, which is why that's what you see -- unless your sure the system actually has a SATA hard drive, it has exactly what you see displayed. And if Windows is getting to the point of booting, AND the SSD passed its diagnostics, the SSD is likely fine.
The other issue -- if the fan or a temperature sensor is failing -- could well be the reason your Windows install is now corrupt. It doesn't take long for the system to rise rapidly in temperature and that can very easily cause errors (or permanent damage) to the SSD.
Unplug the system, remove the base cover and disconnect the battery from the system board. Check the fans (there are two) for signs of dust accumulation and clean accordingly. Then see if you can get back into the system. You may well have to repair or reinstall Windows, but run a complete diagnostic one more time. If that fan fails again, it should be replaced:
https://www.parts-people.com/index.php?action=item&id=23828
And if the error persists after you replace the fan, it's the thermistor that senses temperature that's the issue. That can't be replaced short of replacing the system board.