Hi good people around the world, a month ago, I´ve bought my new laptop XPS 9575 with a great excitement booted the machine for the first time - Without a sound!
I thought it´s fine... dirvers problem, sure update can handle that. Well, it did not, and it was only the beginning.
Lets start with the SOUND issue
- As many people already reported. Lost of sound when unplugging headphones or just randomly sound disappears while watching a youtube video. (youtube video gets error message). After restart of the browser - YT works. After restart of the whole PC, sound works.
After struggling with it the first week I finally found a solution - this guy . And it got rid of the issue with sound - Until last update. Then I highly annoyed did it again. But now, windows tells me that I already have the best drivers and won´t let me install it for some reason. Hence, it keeps going and sound goes off at least once every 2 hours. Is there any other "new" way to make it work?
Touchpad is generally pretty ok, it is not as good as mac´s, but definitelly not bad! Except one little thing. When I move the cursor only about 3mm (roughly 0,1inch) and click it goes very often (90% of the time) back to its innitial position, 3mm back. If it happens once... fine, but at the point I´m trying to exit some tab or click on a word at MO and it happens 3times in a row, I´m loosing my patience....
Is there any solution for it or is it a hardware problem?
Already found a topic about it, but I can´t get over it. Is there really no solution to use this 2.300euro 2-in-1 laptop as a tablet with quiet fans without downgrading the BIOS?
I finaly sold my Dell Alienware 17r4, which was absolute garbage for the price I paid, but I went to buy 9575 anyway and give dell one more chance. (Just because I loved my old 2012 alienware so much and never had an isue with it). I paid so much for a hardware that has so many issues and I´m at the point of breakdown. Sorry If the message sound mean, but I paid so much for machines with that many flaws and it really does hurt. Please tell me there is a solution for this issues? It all seems like software issues and I don´t really want to blame hardware, which was obviously the problem with Alienware. I love the design of this machine, the screen, the speed and versatility, but restarting PC every 2 hours, not be able to use touchpad properly and unability to use tablet mode without headphones really destroys the experience.
Wish you all nice evening
Might try uninstalling the sound driver entirely and then re-installing it?
I am using BIOS 1.2.0. I don't have noisy fans anymore on my 9575, and it seems to have improved my earlier touchpad issues also. Have you tried that?