Solved!
Go to SolutionW
Wintersong
1 Rookie
•
33 Posts
0
36846
October 29th, 2018 09:00
XPS 15 9575 2-in-1, sound issues persist
So far the one major issue that still persists with my Dell 9575 is the sound. I have a friend with a Dell 9575 also, and he has sound drop-out also. When it happens, playing video won't work because the sound driver prevents the playing of video. All the sound stops, and it happens in all sorts of circumstances. Sometimes out of the blue with nothing else but watching Youtube videos. Sometimes it happens when switching between HDMI Intel sound and back. Sometimes it happens when switching between headphones and speakers. Sometimes it happens when coming out of hibernation/sleep mode. The sound issue will correct with either restarting the computer, or going into device manager and disabling and re-enabling the Realtek sound driver. It is intermittent, but very annoying when it happens.
So far Dell has fixed the noisy fan issues with this computer, they fixed the faulty Wacom pen driver issues, I have found if you stay at BIOS 1.1.7 RATHER than updating to 1.1.9 you can prevent the trackpad freezing issue. But the sound drop-out still persists without any work-around that I can find (apart from restarting or going into device manager as described). Please, Dell, talk to your Realtek people. Enough with the Realtek dock/USB updates we get continuously; they need to put some engineers onto something that is a real problem!
@renderer wrote:
Does realtek 8544 driver make a difference regarding audio renderer error problems on the 9575 dell?
maybe. though you could try this 8586 driver on your XPS 9575 system (although it was listed only for an XPS 9380)
Robert P (retired)
6 Operator
•
9396 Posts
4257
0
Posted February 6th, 2019 04:00
Hi nsharif,
Thanks for posting. Apologies that you are having the same problem with your 9575.
Here is the latest driver for your system from the Dell Support Page.
If you are still having difficulties and the system is under warranty, you can contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
Robert P (retired)Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
3691
0
Posted February 27th, 2019 09:00
Preston_Marvel,]
Uninstall the current audio drivers, reboot the computer and then install the latest audio drivers from the link below.
For my notes, click my username and send me the pc service tag number via private message.
Jesse L (retired)
Robert P (retired)
6 Operator
•
9396 Posts
3308
0
Posted June 17th, 2019 05:00
Hi renderer,
Thanks for posting. Apologies that your system is not performing as expected.
Have you run a systems diagnostics yet to check for hardware issues? Please run systems diagnostics by either pressing F12 at startup or by running Dell SupportAssist. Make a note of any error messages encountered and post back.
Additionally, which BIOS version and what sound drivers are you currently using? As there has been a BIOS update that addressed and resolved some users issues.
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
Robert P (retired)Wintersong
1 Rookie
•
33 Posts
33921
0
Posted November 6th, 2018 15:00
Thank-you so much!
DELL-Cares
Moderator
•
27815 Posts
•
652 Points
33017
0
Posted December 26th, 2018 12:00
Thank you for reaching out to us. The message indicates that you are trying to update an older driver on the driver updated on system. Please let me know the sound issue you are facing on the system.
Also, please share the BIOS version (F2 during startup) and audio driver version installed on the system.
In addition, for my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (DCFAdmin) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?
- Ravi
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceWintersong
1 Rookie
•
33 Posts
32762
0
Posted January 4th, 2019 20:00
The Dell update program does NOT provide the latest RealTek audio driver for the 9575. Using the method described above, the latest driver can be installed, and the issue with sound randomly dropping/going silent is fixed.
The RealTek audio driver version now installed on my system is 6.0.1.8544.
The Dell update program supplies only up to version 6.0.1.8451.
The BIOS version on my computer is 1.2.0.
linbox
2 Posts
33965
5
Posted November 2nd, 2018 04:00
I posted this in another thread. The issue with sound has been fixed on my 9575 for over a week. Here is the post:
This is how I fixed the issue on my XPS 9575. Have been fixed for a week and no audio issues at all. Dell support remoting into my computer twice never fixed it. I almost sent the laptop back and I am glad I figured it out.
Go to this website:
https://www.catalog.update.microsoft.com/Search.aspx?q=6.0.1.8544
Download the first file on the site. It will be a .CAB file.
Create a folder under c:\ and name it Realtek. Extract the cab file into that folder (it will take a little while).
After that finishes, go and right click the windows menu (start). Click on device manager. Scroll down to Sound, Video and game controllers and expand it. Right click Realtek audio and hit update driver. Select browse my computer and point it to where you unzipped to cab files. Just hit next and let it work and install the drivers for you.
Reboot your computer and enjoy the sound, the problem is solved.