Dell fingerprint scanner not compatible with Windows Hello Fingerprint...

I just got my Dell XPS 9300. I set up my fingerprint and it stopped working after I ran updates for Dell and Windows. On the picture you can see the message that pops up. "Learn more" option of course doesn't cover the issue at all.

Responses(5)

DELL-Cares

Moderator

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25.1K Posts

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July 3rd, 2020 07:00

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

I

Ichel

1 Message

0

July 28th, 2020 08:00

I have the same problem.

S

sperlmutar

1 Message

0

August 27th, 2020 21:00

Same problem too.

DELL-Jesse L

Moderator

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16.7K Posts

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August 28th, 2020 06:00

sperlmutar,

Go into settings-update and security and uninstall the latest Windows update and reboot the system to see if the fingerprint reader issue will be resolved.

DB

Dan B 68

1 Message

0

April 3rd, 2023 10:00

I have the same problem.

Fingerprint reader was working fine until today. Thankfully I remembered my pin.

I see the following update: Dell, Inc. - Firmware - 0.1.23.0 installed 4/3/2023

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