Dell xps 13 7390 mic issues

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Hello, I am having the same problem. The mic on my XPS 13 7390 only records part of what I say - usually the first few words and then cuts off or fades out. When I'm on a video conference (Hangout, Zoom or other) the participants tell me that my sound is cutting out. I have made all updates on Support Assist and I can replicate this issues when troubleshooting my mic with Assist. This is a SERIOUS problem. I have attempted to work through Dell support. Any help you can provide is greatly appreciated! Thank you!

Hi. I too have the same microphone issues with the XPS13 7390. What was the solution please?

Service Tag:

I have the same issue with my microphone which is really annoying.  Just bought my XPS 13 and would have bought an HP instead if I had known about this issue.

How do I fix this and do I install a driver?

thanks

I am also having the same problem of my voice being too loud and then fading out and people telling me during Zoom meetings that the can't hear me well.

I tried to update Zoom, update the drivers of the microphone, but the problem is still there. It's however not there when I record myself locally.

Any update or solution would be appreciated. My XPS is brand new and I would like to be able to use the mic reliably!

Same issue here, brand new XPS 13.  Zoom tells me it is a known issue with Dell XPS machines and they have engineers working on it.  Hope they fix it soon.  In the meantime I have found it works to use phone audio during the zoom session, or just to use Zoom's web client instead of the downloaded program. 

Same issues! got my xps in Feb. going to be completely honest. tech support couldnt find any issues. followed directions online to delete and reinstall audio drivers. this is the the only fix ive found to work for me. i paid over a grand for this computer, although this is a minor issue. im not going to sugar coat this. im not pleased! my suggestion do this before im portant meetings and the mic and audio will work good for a bit. best of luck

So, I persisted with this, and last week opened a ticket with Zoom support.  Zoom eventually got back to me with: "The fix that was provided to us by Dell is to roll back to the previous version of the Realtek audio driver.  Realtek High Definition Audio Driver 6.0.1.8245 for Windows 10 64 bit." Meanwhile, Dell scheduled a phone call with me for this morning, and I sent them that info from Zoom.  Dell tech support did that remote thing where they take over your screen, went in to Device Manager on my XPS and updated the audio driver such that it now says "2- High Definition Audio Device."  Zoom works now!  I hope it will last.

turn off mic control in WaveMax companion app

Hi, I was able to fix this problem finally with a Killer AX1650 driver update. The update appeared several weeks ago through Dell Support Assist. 

In search bar - Support

Dell Support Assist - home - get drivers and downloads

Installing the Killer AX1650 driver did not resolve my problem; however making adjustment in MaxAudioPro did. 

Search for MaxAudiPro in the search bar

Locate the Voice icon on the top right

Adjust the Environment Profile to Recording Studio

I tested in Zoom:

Before I made the change,  I was told that people could only hear me reliably if a use the wired Logitech headset. Using the mic on the laptop, my voice goes in and out. 

After the change, I was told there is no difference in the voice quality whether I use the mic of the lap top and the Logitech headset.