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September 7th, 2022 05:00
HDMI does not work over two left USB-c ports on XPS 9510
XPS 15 9510
Hello,
approximately one week after I am not sure what exact UEFI or OS update, the two left USB-C ports stopped working for HDMI.
No screen is ever detected if I connect any USB-c to HDMI adapter, use any cable or any monitor in Windows or Linux.
I tried several different monitors from Dell and Samsung, several USB-c to HDMI adapters including the one shipped with laptop, several HDMI cables. I also tried Windows 10 and Ubuntu 22.04.
Everything works fine and screen is recognized and shows picture only if I use the one USB-c port on the right side of the laptop.
Notice, that before the left two USB-c were working fine with all the USB-c adapters and monitors I tried.
Other USB devices like wired network adapter or external USB drive work fine on those two left USB-cs.
Uefi in my laptop is of the latest version 1.12.0.
Could you please help me?
Thank you!


DELL-Jesse L
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September 26th, 2022 03:00
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.