How to claim/return a faulty adapter?

Question

Perhaps I am missing the obvious, but I have a Dell acount, I have my original (February 2017) order tied to the Dell account, I can see a warranty tab, but how do I let Dell know that my adapter (45W A/C) for my XPS 13 laptop died? The light has Iiterally gone out, it is not a frayed end or anything like that, so it looks like an electronics fault. What is the procedure to claim a repair or replacement for products under warranty?

beamermt79 · Accepted Answer

You just need to contact tech support either via chat or through the phone and explain what happened and they should swap it out for you.

diminuendo · Answer

Thanks for the quick reply! I assumed it would be a form of some sort. I wonder whether I missed an obvious chat icon somewhere -- anyway,  no matter, I'll chase those two options, thanks again.

beamermt79 · Answer

There should be a 'contact us' link in the support section at the top. I'd tell you exactally but I can't from where i'm at lol.

XPS

How to claim/return a faulty adapter?

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