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XPS 15 9570, Intel UHD 630 driver failed to update
Intel UHD 630 P630 driver persistently fails to update on my XPS 9570. The same problem has been reported on the Alienware board. Does anyone have a solution?
RLBur
2 Posts
8
August 17th, 2018 09:00
Here is another solution that worked for me, I copied this from another forum member......…
"The easiest way to update the Intel UHD Graphics 630 driver is to download the install package from Dell, for your specific model. Then launch the installer, which will prompt you to -Install- or -Extract-. Choose the -Extract- button, because -Install- will fail just like in the SupportAssist app. Put the extracted files on a drive or folder of your choice.
Then right-click the Windows button in the bottom left and go to Device Manager. Expand -Display adapters- and right-click on Intel UHD Graphics 630, and select -Update driver-. Browse to the location you extracted the driver package to, and select the -Graphics- folder. Your UHD Graphics 630 will be successfully updated.
But, you're not finished yet. Launch the Dell SupportAssist app, which will still show the update for the Intel UHD Graphics 630. Hit the -Install- button and let it download and install the driver, which it will do successfully this time, after which it will prompt you to reboot.
pauby
6 Posts
0
August 17th, 2018 11:00
Nobody seems to have tried to download it and install it manually but if you do you get this:
Dell needs to fix the installer. If you install the drivers manually (ie. through Device Manager as highlighted above) it works. So the drivers are not the issue. The installer is.
Spiderkle
7 Posts
0
August 18th, 2018 11:00
That did the trick! Thanks a lot for sharing
Spiderkle
7 Posts
0
August 18th, 2018 11:00
Tried it with the standalone driver "Intel-UHD-Graphics-630-P630_MYY4X_WIN_23.20.16.5037_A01.EXE" install still fails with the error message:
Might be a simple issue with the certificate in the driver being unsigned or just one line of text missing describing the model?
Fico99
3 Posts
0
August 19th, 2018 05:00
Works for me also! Dell SupportAssist was now able to install the Intel UHD Graphics 630 update flawlessly.
However, I still have the following error message in Reliability Monitor, every time when I reboot the XPS 15 9570:
IntelAudioService stopped working
Faulting Application Path: C:\Windows\System32\cAVS\Intel(R) Audio Service\IntelAudioService.exe
Problem Event Name: APPCRASH
Application Name: IntelAudioService.exe
Application Version: 1.0.748.0
Application Timestamp: 5aba4bad
Fault Module Name: ControlModule.dll
Fault Module Version: 1.0.748.0
Fault Module Timestamp: 5aba4ba1
Exception Code: c0000005
Exception Offset: 0000000000011b05
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 2067
Additional Information 1: 40c8
Additional Information 2: 40c8c96080580a28306988cf137e840d
Additional Information 3: 9f86
Additional Information 4: 9f86ce36e51bcb963af0cddef935a7b3
DellXPSOwner891
5 Posts
1
August 22nd, 2018 00:00
Thanks everyone for the tips on resolving the driver installation issue - they worked for me.
However, I've had similar experiences to the one noted above with errors in my event viewer every time I reboot:
1) "IntelAudioService stopped working" error message appears in my event viewer every time I reboot
2) Session "RtcPalVideoEtwSession" failed to start with the following error: 0xC0000022"
3) Session "Cloud Files Diagnostic Event Listener" failed to start with the following error: 0xC0000022"
4) Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188
5) The Bluetooth driver expected an HCI event with a certain size but did not receive it.
6) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
None of these reboots were forced or otherwise unexpected. Not sure why these errors appear repeatedly...
Scarmelo
1 Message
0
August 23rd, 2018 03:00
Thanks installation successfully
DavoFaulkner
1 Message
0
August 24th, 2018 15:00
Had the same issue with my Precision 5530.
Wasn't having any problems, but it was annoying.
Mawanda's fix (above) worked perfectly.
Thanks!
Miguenio
2 Posts
1
August 30th, 2018 01:00
After installing this version, the Graphics Control Panel is not working anymore.
Help.
Maxcanta
1 Message
1
August 31st, 2018 05:00
Same thing here, no control panel working (G5 5587)
Fico99
3 Posts
1
September 2nd, 2018 05:00
I have exactly the same error messages when I reboot my XPS 15 9570.
I am considering to do a clean Windows 10 Signature Installation as soon as the new Windows 10 October 2018 Update is available using the Media Creation Tool.
I simply cannot understand why Dell is putting a Windows 10 image on this machine that is generating so many error messages in both the Event Log and the Reliability Monitor.
heyitstayj
1 Message
0
September 10th, 2018 17:00
I can confirm that RLBur's suggestion worked perfectly. I tried the other suggestion, but it was too advanced for my limited knowledge and I was worried I was going to remove something important using the 3rd party program. This was an easy fix.
SueDoeNim
1 Message
0
September 17th, 2018 11:00
I for one will not bother to update the graphics drivers unless I have problems with the currently installed drivers. This is nothing new, especially where SupportAssist app is concerned: I've had numerous problems with various Dell laptops when attempting to run SupportAssist and its suite of tests. In one case, I had to manually completely remove SupportAssist and all references to SupportAssist in the Registry in order to resolve persistent problems.
I hope that, sooner or later, Dell will get serious about fixing long-standing problems with SupportAssist and its installation processes.
JasonSuteja
2 Posts
0
September 18th, 2018 06:00
Hi, so have you guys found any solution? I sadly have the exact same problem :((
Joggie_II
18 Posts
0
September 29th, 2018 23:00
Hi all
It seems the driver is not related to Model Dell G5 5587
The Dell representative pointed this out to me. (I have a 4K laptop)
This also applies to Nvidia driver.
Hope this helps