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September 28th, 2022 13:00

Issue with USB-C Docking Station when battery is at 0%

I am using an XPS 15 7590 - I am using the Dell Power Adapter but it is not charging the battery.  I have ordered a new charger.....

However, while my machine is at 0% Battery, whenever I plug a docking station into the USB-C input, the machine goes black.

Is it possible that this is being caused by the battery being at 0%?

Also, for the record, whenever I try to run diagnostics, it runs for a second then dies....I am also assuming this is because the battery is at 0%

What is confusing is the machine is plugged in.  I would think most functionality would still work being plugged in regardless of the charge on the battery.

 

Does anyone else have any insight or experience with this?

 

Note:  I am NOT using the docking station to charge.  I am only using it to plug in my LAN, Mouse, and External Monitor.

 

 

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