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October 12th, 2020 19:00
Keyboard only works intermittently - Dell D6000 docking station and Dell XPS 15 laptop
I have a SteelSeries Apex 100 keyboard connected to a Dell D6000 docking station which is used for a Dell XPS 15 laptop. The keyboard sometimes works. But the lights on it will flash after a short period and then it won't work unless it is disconnected and re-connected. Sometimes it has to be disconnected and re-connected several times to work. Sometimes it will only work for one or two characters after being connected and then have to be re-connected again. Sometimes while typing it will start pumping out the same letter continuously.
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DELL-Cares
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October 12th, 2020 19:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
DELL-Cares
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October 12th, 2020 21:00
Alright. Please continue to test your second keyboard and let us know if you face a similar issue.
NeedHelpWithHP
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October 12th, 2020 21:00
I have switched to another keyboard plugged into the D6000 and that has been working fine for an hour.
For the Steelcase I should add that it works fine if directly connected to laptop, but I had problems (not to the same extent) when plugging it in via a USB hub. The keyboard would have to be unplugged and reconnected if it hadn't been used for a while.
DELL-Cares
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October 13th, 2020 21:00
Hi, since the USB keyboard works fine and the issue is only with the Steelcase, I would suggest contacting their manufacturer for support.
sberney
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April 6th, 2021 11:00
I have the same issue, but it happens regardless of keyboard. Due to the intermittency, it's easy to mistake your own actions (like plugging in a keyboard) for solving the problem. ... For example, my keyboard was working, but my mouse was not. I replugged the mouse, and it started working, and the keyboard stopped. I just worked around everything by directly plugging into the laptop (and not using the dock) for quite a while now.