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Laptop died and wont turn back on
I have an XPS laptop. I forgot to plug it in and it died, but now when I plugged it into the adapter, the laptop won't turn back on. The LED on both the laptop and the AC adapter are both on, but my laptop will not turn back on.
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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November 26th, 2019 04:00
Welcome to the Dell Community,
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!
JOcean
7 Technologist
7 Technologist
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12.1K Posts
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November 26th, 2019 04:00
Try to reset the system. Unplug the adapter and disconnect the battery. Then press and hold the power button for 30 seconds. Now reconnect everything and try again.