13 Posts
3
61338
October 9th, 2020 09:00
Microphone cuts in and out when using Zoom - tech support unable to help. HELP
I bought my XPS13 last month for work which I will largely be doing over Zoom as I'm WFH for the forseeable. When I use Zoom other users can barely hear me, my voice is very quiet and cuts in and out throughout the call.
I've checked the mic and it works fine, installed all the latest updates and drivers, and performed a hardware diagnostics check. I've spoken to Dell tech support and they can't help, and say if it's a software issue rather than a hardware issue my warranty is invalid.
I spent a lot of money on this machine and can't currently use it for the main chunk of my work. I wanted to splash out on a top of the range laptop to avoid these kind of issues, I'm not good at tech-speak and when I search online it seems like a lot of Dell users are having the same problem but I have no idea how to fix it. Argh. Please somebody help me.
mmiller0705
1 Message
0
March 23rd, 2021 05:00
My company just bought me the 13" XPS laptop two months ago when I started with them. The built in microphone continues to cut in and out on many different video conference platforms (Zoom, Google Meet, etc.). I checked all of the drivers and they're updated. Not sure what else to do, but this is frustrating as I work from home and video chats are a major part of my job. This shouldn't be happening on a brand new laptop. Help please - thanks! Melinda
ev3n_st3ph3n
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1 Message
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March 23rd, 2021 07:00
Hey,
Did this get resolved? I'm having the same issue with a brand new (ish) Dell Latitude 5300.
Homestead72
1 Rookie
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4 Posts
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March 25th, 2021 10:00
I have supplied 7 x Dell Inspirons to some of my customers's recently. All of them are complaining about problems with the microphone when using Zoom.
Come on Dell.....we need some help here please!!
DELL-Cares
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March 26th, 2021 09:00
Hi,
We can check. What are the models you have? ^JKC
Homestead72
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4 Posts
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March 26th, 2021 09:00
Hi Jesse-L,
Do you know yet if the driver you posted fixes the problem with Dell laptop and Zoom?
Regards
Stuart
Homestead72
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4 Posts
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March 27th, 2021 11:00
Hi JKC,
I have customers complaining about this issue on Inspiron 3501, Inspiron 3505 and Inspiron 5593 models.
Would be great to hear from you about when a fix is likely to be released?
Thanks
Stuart
DELL-Cares
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March 27th, 2021 12:00
Our engineering team is working towards a solution which should be released soon.
SteveMain
1 Message
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March 30th, 2021 09:00
are having the exact same issues on all XPS13 laptops that are brand new as of Jan 2021 and on older Dell Latitude 7480, 7490.. The mic just cuts in and out all the time as if it's adjusting to noises in the the environment. This is with Google Meet, Zoom or anything thing else that uses the Mic. Plugging in an external Mic via USB or the TRRS (3.5mm jack) connector makes the issue go away. Would like to have a solution to this also please.
DELL-Jesse L
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March 31st, 2021 11:00
ev3n_st3ph3n,
Letting you know we are still waiting for an update on this issue.
DELL-Jesse L
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April 5th, 2021 11:00
ev3n_st3ph3n,
Letting you know we are still waiting for an update on this issue and have not heard anything new.
DELL-Jesse L
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April 9th, 2021 09:00
Homestead72,
Have you updated the audio drivers on these Inspiron systems? If not please click here and update them as well.
DELL-Jesse L
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April 9th, 2021 11:00
ev3n_st3ph3n,
Letting you know that the driver to fix the issue on your Latitude system has not yet been released. I am trying to get information on will it will be. I will keep you updated.
DELL-Jesse L
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April 15th, 2021 04:00
ev3n_st3ph3n,
Letting you know there is still no update on a new audio driver for your system.
Delluser8372
1 Message
0
May 9th, 2021 04:00
Hi,
Is there any update on a fix for this? I am still having the microphone cutting in and out problem on my Dell Inspiron 14 5000 after reinstalling the driver.
Thanks
RBI-tashby
1 Message
0
June 2nd, 2021 12:00
We have the same issue on at least two of our Latitude 5300 2-in-1 laptops used by our VPs. Any update on this Zoom audio driver issue?