New XPS 15 9500 will not power on properly after updating to BIOS 1.3.1

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I have this exact same problem with my 9500, too. Have to wait 10 mins after shutdown before it can be booted, and also it will not charge during that time or respond to any keyboard combinations such as D+power, or Ctrl+ESC+plug in. Basically completely unresponsive apart from amber light when pressing power button. Disconnecting battery and clearing flea power does nothing.

This started from the previous BIOS update, 1.2.1, and the update to 1.3.1 did not fix.

It also affects resume from hibernation, which is when it mostly catches me out. This is only while running on battery, plugged in everything is fine. It can be triggered though by shutting down while plugged in and then unplugging = 10 minute wait to reboot or to resume charging.

What was the resolution? It would be good if Dell or the OP could post a response so that others can know what to do.

I'm unable to view the image.

Could you note down the "Intel management engine corporate firmware update" version here for me to review? 

When trying to update the bios again, I've seen that the "Intel management engine corporate firmware update" does NOT show my current version number, perhaps this firmware was corrupted/damaged as part of the Dell update utility  bios update process.

Even after re-updating bios the missing version number does not reappear.

The Intel management engine corporate firmware update payload does not show me the current version at all (it is blank), all it says is that the new version is 14.0.39.1339.

All of the the other payloads in the firmware update show me the current and new version correctly.

Also Intermittently upon booting up i get the message:

BIOS Auto-Recovery

BIOS corruption has been detected and Auto-Recovery has been triggered!

Hi, 

Thank you for writing to us. I truly apologize for the delay in responding to you. Due to the current situation, we’re facing an overwhelming spike in the volume of customers reaching out to us.

I request you to perform BIOS recovery and then update the BIOS. 

I am adding videos to make it easier for you to follow. Let me know if you are stuck at any point during the troubleshooting, and I’d be glad to help you. 

https://dell.to/3ldGcrY

https://dell.to/2YnMDyw


Regards, 

Madhushree M 

Hi,

I carried out your recommended steps but the problem is still happening as it did before.

Thanks

I've occasionally been getting the BIOS auto-recovery glitch too. I think it's still related to power, though, since I only get it when I'm impatient and don't wait enough time before trying to reboot. There seems to be a transient state where it can start to boot but doesn't have enough power so fails the integrity check, triggering the recovery. A sign that this is going to happen is that the fans first come on at full speed.

I can't help but think that this is somehow related to the fact that the 9500 is the first Dell laptop I know of that doesn't have a separate CMOS coin cell battery (as far as I can tell, and judging from the service manual), so everything's running from the main battery. My guess is that some capacitor isn't recharging properly or at the right time.

Just got the same issue on a brand new XPS 15 9500, i7, 16gb machine.

I am just happy I started with updating all drivers etc.. and when it reboots and start to updating the bios it just cut off the power after a few minuts - and now i can't turn it on.

HELP Dell..... heeeelp...
I hope Dell support will help fix this easy and fast. 

I have the  same issue and mine been doing this for months. Dell is no help. Because I purchased the monthly warranty and let lapse when the pandemic hit. which override and manufacture warranty that came with laptop.  Now dell is richer and I am stuck with $2700 paper weight.