Rattling Noise from keyboard when playing Audio.

Question

I got my XPS 13 9300, In white today, I noticed that when playing audio the keyboard produces rattling/vibrating noise which is very annoying as you can hear it all the time.

This issue is not with the speakers as when I close the LID the Audio is crystal clear. Even when I place my hands on the keys which are above the speaker area The Audio is clear and no rattling.

Anyone else facing this issue?

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

pratyush369 · Answer

Audio issue sample with 2 videos, listen carefully to lid open and lid closed sudio playback, you can clearly hear the rattling noise when lid is opened.

link: https://drive.google.com/drive/folders/1bwl5xVU8CGvHd7SWGHMo7GX6qI-x4z47?usp=sharing

@DELL-Cares

Kingkaushik279 · Answer

Problem solved?

pratyush369 · Answer

Nope I got a refund from my reseller, and will go for a different laptop. Many people are facing Quality check issues with New XPS devices. I had a really bad experience.

XPS

Rattling Noise from keyboard when playing Audio.

Was this post helpful?