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Touchpad on XPS 9560
Any other issues with the touchpad on the XPS 9560? Mine has started to fail and I lifting above the case a bit. I read that some 9550s has battery expansion issues that created similar problems.
Unsolved
5 Posts
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732
Any other issues with the touchpad on the XPS 9560? Mine has started to fail and I lifting above the case a bit. I read that some 9550s has battery expansion issues that created similar problems.
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JOcean
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12.2K Posts
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January 8th, 2019 08:00
If you see the touchpad lifting then it is indeed a battery issue. First thing is to remove the battery as soon as you possibly can. It is a safety issue and at the very least could damage the laptop to the point where you would be looking at replacing the entire system. Dispose of the battery in a safe environmentally safe way. Then contact Dell parts in your region to purchase a new battery.
https://www.dell.com/community/XPS/xps-15-9560-battery-swelling-amp-bulging-trackpad/td-p/6196227
DanW6
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January 8th, 2019 10:00
Thanks, I was thinking the same. It's kind of a shame moving from "lower quality" laptops to a Dell laptop, and have quality issues within 2 years.