Vicio oculto XPS L502X

This complaint is more of an after-sales rights attempt than anything. I hope to have a positive feedback from dell, as far as my request is concerned, I will be more than satisfied and will be surprised by the hypothetical professionalism and dedication to its customers.

I bought Dell notebook on 12/30/2011 a robust and powerful XPS L502X, with absurd configurations for the time and still current even almost 8 years later.

The settings suited and served me to this day, even working with AutoCAD, Photoshop, etc.

But a few months ago it started to slow down. First, I attributed this to a possible overheating and HD, but I always kept the thermal paste in constant maintenance and as it is an I7 is a hot processor.
In the second phase switch the mechanical HD to an SSD, believing that the problem would finally be solved; ledo mistake. I admit that it was extremely fast, but in less than an hour of use, started to shut down and / or restart, when I noticed that the processor temperature was still high.

When I came across no alternatives I first went to a specialist and ... found out that this XPS has a manufacturing problem; GPU and CPU solders were not done well, and some communications overheat the computer and it hangs up.
Not satisfied I came in with two friends who purchased the same XPS at the same time and both with the same problem.
Not satisfied yet I went searching the internet and to my surprise all customers who bought this notebook reported the same problem and even before; when I read that a solution, according to most XPS owners, was a fight with Dell support for a possible refund or repair; but unfortunately I noticed that only one of these could accomplish. And to try, I would need to contract a warranty extension, and I paid for two or three more years.

Today I have a paperweight.
I bought a notebook from a company I fully trusted, but which absurdly disappointed me in delivering a flawed, manufacturing-addicted product; a Premium product for a Premium value.

And now, past years of purchase and warranty, what will change?
Today, 11/19/2019 I tried to talk to the technical part of Dell, to the after sales, and the response from the two attendants outside, "Mr. we didn't do any assistance after 5 years."
Which frustrated me unimaginably , because Dell simply knows this kind of manufacturing addiction and doesn't care about its customers because they could have made a Recall, but after all, for what reason, customers will buy another one, after all in the companies view, we are one consumerist people, isn't it?

Not to mention that astonishingly as I may have asked the customer for an email from SAC and to my surprise and indignation, in 2019 Dell goes against the CDC and does not have it, and another, when it puts the model of your notebook out of warranty, already block you to chat and other dialogs, amazing not?

I expected Dell Brazil that even without warranty, they would be able to assist me with a late recall and / or replacement of the part; but I was brutally mistaken, I was not even treated with respect and dignity by the attendants, I felt like a leper after saying the service tag.
Anyone reading this outburst, know that this will be the treatment they will have Dell Dell; which I doubt very much would happen at your headquarters in the US.

After this response from Dell and how I was treated, it only made it never buy any new product from Dell.

If Dell Brazil has a minimum of dignity and respect for its customers, regardless of whether they are new or old, (well, we know they will be treated as described above, as if they had a contagious and terminal illness.) Contact me to resolve it. this question.

XPS 15 L502X

I await response, although I already know that there will not be, after how I was treated.

Thankful.