3 Posts
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8980
XPS 13 9310, DPM, not available
Is anyone else having the same issue with there XPS 13 9310?
DPM (Dell Power Manager) is no longer available, can not access it from My Dell, it just send me to the Windows Store to download Power Manager, which wont install fully because it tells me to access it at myDell, where its no longer available, if tried re-installing and it hasnt work, also tried the 30 march 2021 Dell Power Manager Service update but this has the same effect, just send me back to myDell where it is unavailable. Because of this i no longer have access to my thermal setting to control the fan. Does anyone have the same issue or any help..
thank you
sargundeep
1 Message
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May 19th, 2021 07:00
I think I may have the solution to your problem. I had the same issue so I contacted one of the dell support members and they deleted MY DELL app because that was what was preventing the power manager from opening. After uninstalling the My Dell app you can now download the power manager app from the Microsoft store.
We can also Dell Power Manager Service on the XPS 13 9310 driver page =
Wunderlampe
2 Posts
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May 29th, 2021 01:00
The latest Update of Dell Power Manager (V 3.9.0) via Dell Update seems to have solved the issue. The Windows Store does not think there is an update anymore and stops overwriting it with the useless version. And I can now configure everything as I used to.
Junda15
58 Posts
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May 10th, 2021 04:00
I am having this exact same issue. Any others facing this problem ?
Mary G
4 Operator
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20.1K Posts
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May 10th, 2021 06:00
Here is the latest info from Dell-
Guide to Dell Power Manager | Dell US
Junda15
58 Posts
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May 10th, 2021 22:00
21 Feb 2021.
Our issue is as of May 2021.
Junda15
58 Posts
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May 10th, 2021 22:00
https://www.dell.com/community/XPS/No-Access-to-Dell-Power-Manager/m-p/7871297/highlight/false#M83737
Wunderlampe
2 Posts
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May 12th, 2021 10:00
I'm facing a similar issue on my Inspiron 15-3505. The Dell Power Manager sends me to MyDell. But the Power Manager inside the MyDell App was only briefly available until a Windows Sore Update of the MyDell Update removed it again. If I now download and install the Dell Power Manager from the Dell Webside I have the functionality fully available again until the Windows Store 'updates' it again and then it is back to useless.
Junda15
58 Posts
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May 14th, 2021 01:00
It is a cycle to nothing. Isnt it ?
joforbe
1 Message
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May 17th, 2021 23:00
Article is locked.
Alephillo
1 Message
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May 22nd, 2021 22:00
I Have the same problem in my dell G7 7700
DELL-Cares
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May 23rd, 2021 20:00
Welcome to Social Media Support for Technical and Post Sales queries. Please enter the Service Tag / Express Service Code / Order Number in the text format for which you need assistance. Refer to the link to find the Service Tag: below http://del.ly/6607y1nsS To know more about Dell’s privacy statement regarding customer information, refer to the link below http://del.ly/6608y1nss
Junda15
58 Posts
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May 23rd, 2021 20:00
There is a new installer for dell power manager and it does not work. Can dell check this out
https://www.dell.com/support/home/en-sg/drivers/driversdetails?driverid=gd7j6&oscode=wt64a&productcode=xps-13-7390-2-in-1-laptop
DELL-Cares
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May 24th, 2021 04:00
Greetings from Dell.
we are still waiting for the response please enter the Service Tag / Express Service Code / Order Number in the text format for which you need assistance.
mattyeff
1 Message
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September 22nd, 2021 10:00
For my Precision 5550, I updated the firmware and still has the jet engine sound that cycles on and off. My company blocks the Microsoft store so I cannot download this app.
johnptd
380 Posts
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September 22nd, 2021 19:00
Download Dell Power Manager from Dell Precision 5550 driver page, not the Microsoft Store.
JohnD