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July 23rd, 2023 19:00
XPS 13 9310, Volans Docking Station display issues
XPS 13 9310
Hi Guys,
Looking for resolution the 3 issues I have been facing recently. Appreciate any inputs.
- The resolution on one of the display monitors is recommended 3840x2160 - however can't change it to higher than 2560x1440 (Snapshot attached)
- The rendering on both the display monitors has a lag.
- Often when I am on Google meet calls - both the display monitors freeze / go black - all the windows, meet me calls are still active but on the main laptop i.e. disconnects entirely from the displays & audio / mic via the docking the station.
Configuration :
- Dell XPS 13 9310 connected via USB C to Volans VL-UCTDMD Docking Station.
- The Docking Station is connected to
- 2 Philip PHL 328E1 Monitors
- Jabra Speak 510 USB Hub for Audio & Mic.
- Internet via Ethernet
- Wireless Keyboard & Mouse
Snapshot of the configuration :
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DELL-Chris M
Community Manager
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August 26th, 2023 15:19
1st test configuration =
* The provided AC power cable should be connected to the XPS 13 9310 left side TB4/USB-C port
* The XPS 13 9310 lid should be closed
* Remove the 3rd party dock from the troubleshooting
* Test each Philip PHL 328E1 monitor by itself on the XPS 13 9310 right side TB4/USB-C port
- Does each Philip PHL 328E1 monitor by itself go to 3840x2160?
2nd test configuration =
* The provided AC power cable should be connected to the XPS 13 9310 left side TB4/USB-C port
* The XPS 13 9310 lid should be closed
* Connect the 3rd party dock to the XPS 13 9310 right side TB4/USB-C port
* Connect ONE Philip PHL 328E1 to the dock
- Does it go to 3840x2160?
* Connect the second Philip PHL 328E1 to the dock
- Does it go to 3840x2160?