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XPS 13 9360 - M.2 drive not detected by bios after reboot
I sent this laptop to Dell to get the motherboard replaced. I then reinstalled the original m.2 Toshiba SSD drive. I was able to install Win 10 but anytime I reboot the OS Dell reports No bootable devices found. I can then shutdown the OS and boot without issue.
Dell is asking me to send the laptop to their depot to troubleshoot the failure. I suspect the failure is due to a missing driver or bios setting. I don't want to lose the time shipping the laptop back. Any help would be greatly appreciated
System Bios is 2.9.0.
Bryan
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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October 25th, 2018 14:00
Thank you for your message. I will be glad to assist you with this.
Did you have the OS installed on the SATA drive when the system was shipped from depot & then you formatted & installed Windows on the SSD?
Please check if boot setting is set to UEFI & secure boot on.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?
gliao68
10 Posts
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April 26th, 2019 12:00
I have the same issue after reinstall and flashing the BIOS to 2.10.0 and yes I do have Secure Boot Enabled with UEFI. Does anyone have a solution for this?
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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April 26th, 2019 18:00
If you did a clean install of Win 10, you may need to set the SATA controller to AHCI.