Tonybag
1 Copper

XPS 13 9360 battery

I bought XPS 13 9360 last March. I recently found the battery may have some problems. When I unplugged the power, it shows 33% remaining. Then after one second, it drops to 9%. I wonder why.

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7 Replies
Community Manager
Community Manager

Re: XPS 13 9360 battery

Hi tonybag,

Thanks for posting.  Apologies that your system is not performing as expected.

Here is an article from Dell's knowledge base you may find helpful:

How to Troubleshoot Dell Laptop Battery Issues


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Re: XPS 13 9360 battery

Whatever you do, make sure that you raise a support request before it's a year old.  Even though Dell's own software clearly displays that my battery needs replacing and is covered under Premium Support they are telling me that as it's over a year old they will not handle the problem.

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Re: XPS 13 9360 battery

Same complaint here.  Have premium service laptop 2 years old battery issues but did not take care of it when sent to the repair depot.  They returned it as fixed

 

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Community Manager
Community Manager

Re: XPS 13 9360 battery

Hi Disgusted Dell customer,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Unfortunately, if your battery is 2 years old or older then it more than likely will need to be replaced.  

 

When you ran the battery health status test as described in the earlier post what was the outcome?  Per this article from the Dell knowledge base, the battery warranty has probably expired unless you purchased an extended battery warranty.

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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GregSSDS
1 Copper

Re: XPS 13 9360 battery

Mine just bit the dust too. Unit purchased April 2017, but I barely used the thing. I just went to update it and plugged it in and bam.. battery needs replacement.. I've never had a laptop battery last for such a short amount of time before, particularly Dell. That's what I get going for consumer though (XPS 13) instead of business (Latitude).
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Gana_s
1 Copper

Re: XPS 13 9360 battery

I have the same thought, never experienced such a short lifespan of battery for Dell XPS 13, so called the premium and high performance Laptops.   

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lan1991008
1 Nickel

Re: XPS 13 9360 battery

It seems that it's common phenomenon for laptop batteries.

As long as the time goes by, like 1 year, 2 years...  the problem is coming.

we have placed many batteries for our clients, and didn't solve this problem now.

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