My laptop will, majority of the time, not register a key if it's pressed a second time with only one other keyboard button press in between.
Attempting to type "that the" will yield "that he"
Attempting to type "did" will yield "di"
Attempting to type "see that dog run now" will yield "see that dog run ow"
Attempting to type "hahaha" will yield "haaha"
However, as you can see from that last example, it doesn't happen every single time, which almost makes the issue even worse since it seems so random. I do type at around 120 WPM but because I often find myself having to type a lot of text for work, it's not exactly ideal for to simply type much slower, which seems to be the only fix I can figure out.
I was discussing this with someone else that has this exact same laptop, the XPS 13 9370, and he noticed something interesting that may be related. If we try to press the exact same two keys at the same time, the first instance both keys are registered, but the second time only one is registered.
For example, if I hit "e" and "r" at the same time, that yields "er". But if I do that twice in a row, that yields only "ere". Where is the second "r"?
Even while simply typing this thread I'm having to go back and insert so many missed buttons. Seems like a number of people have this issue when I search the internet, but I've yet to find a fix.
Solved! Go to Solution.
Thanks for posting. Apologies that your system is not working as expected.
Here is an article from the Dell knowledge base you may find helpful.
I have seen my system do something similar, but I was wondering if the speed you type the letters has any effect?
Some systems seem to have built in delays which can be very annoying. Things such as system notification sounds being delayed or scrolling not working immediately and letters delayed in displaying after the key being hit.
For instance, if I use Mail and drag the e-mail to the left to delete, I may have to do it twice or leave my finger on the screen a second for the system to see the input.
XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock
Two more options:
"I have seen my system do something similar, but I was wondering if the speed you type the letters has any effect?"
Well it almost certainly has to do with typing speed since it does not occur if I type slowly.
"You can try to connect an external keyboard (usb/bluetooth) to check whether this is hardware or software issue.
You may run Linux installed on usb pendrive to validate that problem is only Windows specific. If it will be present there - this will suggest BIOS or electrical issue."
Good suggestion. I tried an external keyboard and the issue did not persist. The issue is almost certainly related to the keyboard on the XPS.
Don't think it's Windows specific; the person I was speaking with that I referenced above whom has the same issue said, "I'm running 9370 developer edition so it's Ubuntu"
Last set of ideas to try:
I just purchased this laptop as well and are having the same delays. Confirmed it happens with all keys, not just a certain one. I also type at a very fast speed and the keyboard often lags behind. I also repeatedly typed the same keys over and over, and it consistently skips.
Hope Dell gets this fixed!!! Trying to figure out if I need to return it since it is within the 30 days.