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30458
XPS 13-9370, disconnects from WiFi, fixed
Hi,
Pretty much self explanatory. My XPS 13-9370 is about a month old but having continued problems with it disconnecting from the WiFi. Have attempted to turn the option for my laptop to turn it off to save power but this did not help. Have read elsewhere that I need a new wireless adapter. But I've just spent around £1500 on a laptop that surely can stay connected to WiFi for longer than 5 minutes?
Any help appreciated.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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April 2nd, 2019 10:00
(1)
* The XPS 13-9370 is on
* Connect the AC power adapter to the left side back Primary TB3/USB Type-C port
* Press Fn + PrtScr to turn WiFi off
* Click Start- Power icon- Shutdown- OK
* Turn the XPS 13-9370 on
* Once into Windows, press Fn + PrtScr to turn WiFi on
* Click Start- Power icon- Restart- OK
* Retest WiFi connection
(2)
* Click Windows icon
* Type killer
* Click Killer Control Center
* Click Settings
* Under System Settings, toggle Advanced Stream Detect to Off
* Click Apply Changes
-or-
* Click Windows icon
* Type killer
* Click Killer Network Manager
* Click Settings
* Remove the check from, Enable Advanced Stream Detect
* Click Apply Changes
* Retest WiFi connection
(3)
* Download/Save the Killer 1435-S A12 driver to the Windows desktop
* Install the driver
* When done, restart the XPS 13-9370
* Repeat (2) and retest WiFi connection