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September 23rd, 2018 05:00
XPS 13 9370, gets extremely hot
Hi,
I purchased a new Dell XPS 13 9370 and whenever I connect it to the charger, the fans starts kicking really hard for no reason. the computer feels uncomfortably hot and whenever I installed intel extreme tuning utility it shows me very disturbing data. The computer reached 94 celsius ! just from opening google chrome! the fan make a lot of noise and it feels like the laptop is about to explode every moment! In addition I did not receive a fingerprint reader for some reason although this laptop is the newest version and I paid for the premium version (i7 - 8550U, 16 GB Ram, 512 SSD, 4K). In addition the left "ctrl" button is not straight and it seems somehow broken.
This is very unpleasing to receive such a expensive laptop in this odd way. Battery is not charging and the fans wont stop working super hard and make ALOT of noise. Please tell me what to do I am using this laptop for 2 days already and it is getting very very very hot.
Thanks in advance,
Eran

