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June 21st, 2020 08:00

XPS 13 9370, sound problems after 2004 update

Following the Windows 10 2004 update. I now have no sound. I have tried installing the latest Realtek driver from the Dell site but no joy. The troubleshooter does not seem to help although at one stage it switched to the generic Microsoft HD drive and then it all worked, at least until I rebooted and then it went back to the Realtek driver and I am back to square one. Purchased February 2, 2018. The 2 year warranty expired on February 2, 2020.

I have actually made some progress with this in the last hour and discovered what the problem is. I normally use my Dell with an external monitor which has speakers which I use as they are better quality When I performed the 2004 update, I unplugged the monitor and it wasn't until an hour ago that I plugged it in and the sound was there. However when I go to settings (sound output) and I am presented with the choice of the monitor speakers or my laptop speakers and I select my latter, there is no sound whatsoever. Disconnect the monitor and the result is the same.

Obviously the new driver I have installed from Dell is fine. The troubleshooter reports no problems so what has happened to my speakers. Incidentally I have set my screen preference to laptop only. Something is messed up. I'd be grateful if anyone could throw any light on this.

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November 15th, 2020 14:00

Hi,

I have the same issue. Have you found a solution yet?

1 Message

December 29th, 2020 09:00

https://www.reddit.com/r/Dell/comments/bbpuwb/9570_no_audio_output_is_installed/

I found this thread finally and followed some of the steps. 

Here is what you can do:

-Open Device Manager and select System Devices

-Locate Intel Smart Sound Technology driver (SST).

-Right-click and select Update Driver from the pop-up menu.

-Choose browse my computer for driver software and then Let me pick from a list of available drivers on my -computer and select High Definition Audio.

-Click Next.

 

Intel Smart Sound Technology (SST) driver will disappear and the error should now disappear

Let us know if that had worked.

If you do not see the High Definition Audio option when you do this you just need to install the realtek drives. I downloaded mine from them. https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software

After downloading you can run the installer and then the option will show up.

This solution solved this on a Dell XPS 7590 also.

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