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13 Posts
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22520
February 27th, 2019 08:00
XPS 13 9380 and docking station TB16 problems
I have the software updated from top to bottom - both XPS and TB16.
My configuration is - keyboard\network\mouse\two monitors connected to TB16
After disconnecting the laptop from the docking station, make is sleep, and connecting back to the docking station, my keyboard and mouse (along with the rest of the peripherals connected to TB16) are non-responsive. Both monitors work fine though. If I open the lid, the laptop works fine too.
Reconnecting laptop to other ports, rebooting TB16 does not help. Thunderbolt is configured to accept all devices (no security). C-states are enabled in the bios.
The workaround is to reboot the laptop completely (Windows 10 64bit).
Would like to find a solution to this, because rebooting XPS every time I come to work looks silly... Please help. Thanks!
novosib
13 Posts
0
March 5th, 2019 10:00
tobjah,
Does not seem to be my case as I am using Windows setting for power options from the day one
Saltgrass
6 Operator
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4.3K Posts
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March 5th, 2019 13:00
Try disabling the microphone to test. The system is supposed to be able to be brought out of low power mode using Cortana, so the microphone may need to stay available. Basically, Microsoft wants these devices to act just like a phone and pop up notifications and answer questions even if the screen is dark.
If you ever get a chance to do a sleep study, if may give you info on what is happening during the low power mode. Just don't set the system to allow Microsoft to handle the Network connection when on battery or info will be lacking.
novosib
13 Posts
0
March 5th, 2019 18:00
Saltgrass,
Cortana is completely disabled on my machine and does not have microphone permissions.
I did run sleep study, the offensive device is "Intel Audio Controller". I am just assuming it is mic-related somehow
itops-63
1 Message
0
March 8th, 2019 03:00
Maybe we have the same Problem:
Got often Problems when I disconnect and later reconnect my Lenovo Thunderbolt 3 Dock. Most time the Laptops was sometimes in sleep/hibernate - but I'm not sure if it was always, or sometimes also running through the whole disconnected time.
By the way it comes often with the mouse lag which is mentioned in the last bios update (https://www.dell.com/support/home/ch/de/chbsdt1/drivers/driversdetails?driverid=699xt&oscode=wt64a&productcode=xps-13-9380-laptop) & not completely solved for me.
For me the problem is description is like that:
novosib
13 Posts
1
April 17th, 2019 10:00
It's been a couple of months almost since I first posted about this problem.
I am on latest drivers for the laptop and docking station. The problem is very reproducible and my daily routine now - I restart my laptop before I came to work otherwise mouse and keyboard freeze.
Very disappointed that Dell has a little interest in understanding why these two Dell products do not work together.
Mark 51
1 Rookie
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10 Posts
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April 23rd, 2019 19:00
I wonder if it was due to the buggy USB driver they had for a while
https://www.dell.com/community/XPS/BSOD-Driver-Verifier-DMA-Violation-with-TB16-Docks/m-p/7250845/highlight/true#M25485
Frank_1966
1 Message
4
May 2nd, 2019 06:00
Really?
Sseriously?
We should throw away all our TB16,
for which we already paid a lot of money to DELL,
and buy new hardware,
just because they can't handle their Thunderbolt protocol?
That can't really be the solution!
Please DELL, fix it!
You got a lot of money and it doesn't work.
sonni2005
1 Message
0
May 22nd, 2019 19:00
Disabling the Secure Boot Enable setting in the Secure Boot BIOS section fixed a problem for my XPS 9380
zhoowa
6 Posts
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October 7th, 2019 22:00
after tons of instructions how to make it by Dell, don't really know if that helped, but disabling hibernation feature via powercfg, solved my problems to just dropping mouse from dock occasionally.
now i have to by new mouse (:rolleyes)
cheers
DELL-Cares
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27.8K Posts
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October 7th, 2019 23:00
Thanks for writing back to us and confirming.
Feel free to reach out to us, if you require any further assistance.
Dell-KughaluA
Social Media Team
vlee456
2 Posts
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October 29th, 2019 17:00
I have the same issue here too. I am using Latitude 7400 notebook with TB16.
Once, I disconnected my notebook and left my office, it will not be able boot up from the TB16 anymore.
I will have to connect TB16 and boot up from the notebook with lid open and punch in my window log in password. After this, if i shut down window and restart from the TB16 without disconnect the USB C cabinet, then it is possible to boot directly from TB16
I have called up Dell support, they have also remotely log into my notebook to update all the BIOS, Firmware update available from their support website and the result still the same.
Dell has also email and ask me to change various setting on the BIOS. It seem to me that Dell has no clue what is going on and just simply trial and error with me.
Honestly, with this TB16 it is not working as a docking station. I can easily connect my external monitor, keyboard and still able to do the same function as this unless TB16.
Wasted my time and SGD400+ for this TB16.
Vincent
Johnny.R.
1 Message
0
December 8th, 2019 01:00
I have similar issues.
My config:
Dock TB16, Latitude7390, 2xmonitor DELL U2719DC, keyboard+mouse DELL KM636.
Issues:
1. TB16 disconnected from power supply 230V, but cable is connected to Laptop. When I restore power for TB16, switch on Laptop, only Laptop is online.
I have:
- no LAN
- no Keyboard and mouse
- no monitors
- TB16 cable LED is OFF
I have to disconnect and re-connect dock station.
2. Turn off display after 30 min. Power option: never sleep only turn off monitor after 30 minutes when plugged in.
After wake up I lost screen resolution for both monitors. All windows are moved to laptop. Monitor two minutes blinking and they trying restore previous state and resolution sometime successful and sometime not. Only restart of PC will help me.
3. disconnect laptop and return back after while. This generate lot of issues: BSOD, no LAN, or no monitors, no Keyboard and mouse or combinations all of mentioned issues.
Needless to say I have upgraded BIOS to latest version for laptop and Dock. I tried different settings in BIOS.
Restore back to default and again and again. The same issues I have also on Dock WD19 and WD15 and Latitude 7300, 5490.
I recommend to DELL deal seriously with complaints from paying clients. These devices look as if they were programmed by 11-year-old children from India. I have nothing against them. But when you have to deal with primitive mistakes daily on hundreds of dell devices, you lose faith in these devices very quickly.
Best regards,
Mark 51
1 Rookie
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10 Posts
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December 28th, 2019 17:00
For what it's worth, it looks like they screwed up the USB drivers again. I was able to get it working by rolling back the USB drivers and resetting a registry key. See here:
https://www.dell.com/community/XPS/BSOD-Driver-Verifier-DMA-Violation-with-TB16-Docks/m-p/7437552/highlight/true#M38822