Solved!
Go to SolutionXPS 13 BIOS Update Failure
I have a Dell XPS 13, 9350, with supposedly a BIOS version of 1.7.0. However msinfo32 tells me my BIOS version is Dell Inc. 1.5.1, 8/18/2017. I have been getting repeated prompts for some time now to install the "Important Update from Dell", namely the "Dell XPS 13 9350 1.7.0 BIOS". I have installed this several times now, each time requiring a reboot and a notice that the install was successful. Yet it obviously was not, according to my system information and the recurring prompts.
How do I install the latest BIOS?
Robert P (retired)
6 Operator
•
9396 Posts
24265
0
Posted April 23rd, 2018 06:00
Hi joe53,
Thanks for posting.
Here is information from the Dell knowledge base you may find helpful:
What is BIOS and How to Update the BIOS on Your Dell System
Downgrading the System BIOS on a Dell System
Please send me a Private Message and provide your system service tag number
as well as your name, address, phone number and email address for further support
assistance if it is needed.
Robert P (retired)Hi, I'm having simliar failure trying to update the BIOS software to 2.4.1; supportAssist automatic fails, manual fails. pc restarts immediately upon starting the installation, get a success message but bios is same and chipset drivers also failed.
pls advise?
Dell XPS 13 9365 System BIOS
More Details
11.25 MB
2.4.1
Yes
RecommendedIntel Chipset Device Software Driver
More Details
13.89 MB
10.1.17695.8086
joe53
5 Journeyman
•
5772 Posts
•
17269 Points
24236
0
Posted April 23rd, 2018 20:00
Thanks Robert P;
I manually downloaded and installed this BIOS update successfully using your link. I will chalk up this glitch to a failure of Dell Update. BIOS updates are not trivial, and this reminds me to never send software to do a man's job.
Joe