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June 28th, 2020 14:00

XPS 13 Pen Cursor Jump

I have the XPS 13 and when purchasing the computer, got the active pen along with it. The issue itself has only just shown up and I don't know how it started.

I use the computer 95% of the time in tablet mode, as I use it to draw. Recently when I tilt the pen just a little too much to the side, the cursor jumps from the pen tip to about 3/4 of the way towards the opposite end of the pen and won't revert until a few taps to the screen afterwards. This makes things difficult, as it'll click things in the program if I don't notice it and try to keep drawing.

I have recalibrated the pen, restarted both the program and my computer and I have my computer fully updated and I believe the most recent wacom driver installed. I also have the Human Touch thing disabled.

May 3rd, 2022 07:00

Hi, I'm having the same issue. Did you find a solution?

7 Practitioner

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May 3rd, 2022 10:00

which XPS 13 model ?

Pen model ?

May 4th, 2022 05:00

the model in the pn579x premium active pen, and the xps model is the 7390 2 in 1 

7 Practitioner

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May 4th, 2022 16:00

There was a similar issue reported in this forum a few month ago 

Install in exact order and reboot after every install 

GPU Driver 

Touch Firmware 

 

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