XPS 13 Plus 9320, sound not working

For me, the problem occurred even though 'Enhance Audio' was off. However, the problem disappeared when I turned 'Enhance Audio' on and then back off.

I spent hours trying to fix my sound, including a full reinstall of Windows. Nothing worked until I came across this thread. I switched off Enhance Audio and it fixed my problem. Thank you!!!!

In my case, my "temporary solution" is to switch Enhance Audio Off and then immediately back On. But that solution is temporary. Very often the issue comes back again and I'm supposed to do the same thing (switch Enhance Audio Off and then immediately back On) (or restarting Windows would also work).
I'm not sure yet what triggers the issue. My assumption now are a few:
- When computer goes to sleep/hybernate

- When I connect bluetooth audio devices and then disconnect (going back to laptop speakers) 

Does anybody know what the trigger for the issue is?

Is the solution for you (Enhanced Audio Off-On) permanent or temporary like for me?

Thanks

The issue I am facing with my 9320 (maybe related) is that everytime Windows Plays its sounds (alerts, notifications...) it "locks" the sound card. Discovered when adjusting volume using taskbar (it plays a Windows Sound when you do so). No other application can use Sound since. That is what I thing is the trigger. Work around: No Windows Sounds.

I experienced the same issue.  This initially worked, now it doesn't, can only hear Windows notifications no videos, music, etc., very aggrevating.

Don't know how you figured this out but it worked for me thank you!

This worked for me!  Happened after I connected my USB-C Dock and had external speakers on.  The speakers continued to work but when I unplugged them the speakers would not.  Thank you.  

Hi Woctor.

I've the same workaround as you. But for this solution is only temporary. Once in a while the sound issue comes back and I have to switch Enhance Audio Off/On... Was it a permanent solution for you?

I tried the same steps and the audio came back but very low. 

At 100 volume it sounds like its at 15, I can barely hear the sounds. unfortunately, there is no setting that would correct this. 

I've been having the same issue and used the toggle for audio enhancements as a temp workaround. I contacted dell tech support in order to report this bug and customer service went through a few steps including re-installing the drivers that have not worked. They are now offering a tech to come out and physically replace the speakers when this is clearly a software issue that needs to be patched.

Hi, 

can you confirm if the audio is loud enough compared to before the issue started? 

I had the same issue, brought back the audio but now it sounds so faint, at max 100 volume it sounds like 30 volume. 

My second XPS 13 New corei5 sounds a lot more louder now when compared but both use to be at same volume level. 

Now I have to pay extra attention to hear my audio, so frustrating!!!

Hello everyone, this model recently arrived in Brazil and I received it in exchange for the XPS13 that had overheating problems.

I received an XPS13 Plus that had this sound problem (after a windows notification if reproduced I could no longer listen to spotify, youtube, any website, whatsapp) and with another that the webcam did not turn on. I thought it was a driver and asked to exchange it for another notebook.

I received another XPS13 Plus that came with a working camera and the same sound issue.

I turned off the windows sounds and it seems to have solved it (system - notifications - open the notifications box and turn off "allow notifications to play sounds).

I consider it a bug that DELL should fix via the driver, I don't need the windows sounds but a premium notebook with this problem is not correct. Here in Brazil it is very expensive.