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November 29th, 2021 23:00
XPS 13 touch screen not showing in device manager
I've had my xps 13 for a while now, and I've used the touch screen at various points, but I keep it disabled when I'm not using it, to save battery power (and to avoid accidental clicks). For the last few months, I haven't been able to re-enable the touch screen. I used to be able to open Device Manager>Human Interface Devices>HID-compliant touch screen (right next to HID-compliant touch pad, but now the touch screen isn't there as an option, so I can't re-enable it. I used View>Show hidden devices and it isn't in there either. I also accessed the BIOS menu and disabled and re-enabled the touch screen through the BIOS, but it didn't change anything with Device Manager. What else can I do to re-enable my touch screen?
DELL-Cares
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November 29th, 2021 23:00
Hello, I see you are looking for technical assistance. If you need our help, you could start a direct message with us and we will be happy to assist you.
lynneadale
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December 12th, 2021 15:00
I tried that near the beginning of December and I haven't received any response.
lynneadale
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December 31st, 2021 22:00
Still waiting on a response.
ejn63
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January 1st, 2022 04:00
First thing to check is that the cable running between the display and mainboard is undamaged and properly plugged in -- if you need a reference to the service manual, post the full model number (XPS 9333, 9350, etc.).