Unsolved
This post is more than 5 years old
4 Posts
8
6214
September 19th, 2019 02:00
XPS 15 7590, black screen
Hi, I just bought a Dell XPS 15 7590 with OLED display and I have a problem
The PC randomly goes black while I'm using it, but it's still working like nothing happened, I just see all black. I tried the solution I found for other models but they didn't work.
I tried switch off GPU, then Intel graphics, I tried update everything but I still have the issue, it's pretty annoying because I can't use it.
The only solution I found is to press the on/off button twice to suspend the PC and then reactivate it, but it works for 20 minute max then I have to do it again, sometimes even 3 times in a row.
Does anyone have a similar problem or any ideas?
I hope english is fine and thank you
0 events found
Leenol
1 Message
2
September 23rd, 2019 02:00
hey, did you manage to find a solution to this. I have a similar issue and my laptop is just a day old.
WaveStar7
4 Posts
1
September 23rd, 2019 04:00
Hi,
Mine was one day old too, I took contact with Dell support and after some tests the issue remains. I think you should contact them too.
Probably it's a bigger problem because they ask for my address, anyway I'll write here again when I'll have some news.
TryxeyHobbitses
1 Message
1
September 24th, 2019 18:00
I have been having this EXACT issue. I have contacted them and had them attempt to work on it 3 times at this point with no resolution. I am awaiting a fourth contact that will apparently be sending a tech to physically work on the issue. My laptop is about a week old.
WaveStar7
4 Posts
1
September 25th, 2019 01:00
Hi,
I have news.
Mine is one week old too, so they gave me two options: replace it or sending a tech. I choose the first even if it will take a month because it's new and I don't want to get repaired in the first week. I hope in the next one, if it won't work again I will sadly ask for refund.
Keep us update with the tech support, I'll do the same to help others with this issue.
Thanks
DELL-Cares
Moderator
•
27.6K Posts
•
19 Points
0
September 26th, 2019 12:00
Hi,
Our records indicate that Italy tech support team are working along with you regarding a system exchange. You may continue working with them regarding this. Please reach out to us in case you need any further assistance.
Regards,
Jerrin