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April 4th, 2021 04:00

XPS 15 7590 integrated camera not working

I bought the computer 1 month ago with the camera working.

It stopped working while I was in a video conferencing, I did everything that was suggested in other posts. It was working sometimes but now it never works.

Device Manager doesn't detect the integrated camera but an external camera works perfectly.

  • I updated BIOS (diable, enable the camera in BIOS)
  • Update everything recommended by DELL and Windows.
  • Including the chipset update.
  • I installed Realtek_10.0.14393.11263 and Sonix_6.0.1326.47 drivers

In Troubleshooting or Scan Hardware in Dell Support, the camera is not detected.

error code 0xA00F4244  

 

 

 

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12.6K Posts

April 4th, 2021 05:00

This web site and this one have a number of suggestions. Sometimes it is a key combination such as Fn + F6 or F10.

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