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July 25th, 2023 06:00

XPS 15 9500, BIOS update, reboots power state changes, Kernel-PnP errors

XPS 15 9500

XPS 15 9500

I have been trying to troubleshoot this issue for over a month on my own to no joy. After my laptop updated to the bios to 1.23.0. After that I noticed anytime my laptop would try and come back from sleep it would reboot.

I reinstalled all of what I believe to be the failing drivers directly from Dells support site specifically for my laptop. The issue still persists. I also have updated to the most recent version of the bios 1.23.1. Still to no joy.

Here are what I believe the drivers to be that always show Kernel-PnP errors before an unexpected reboot shows up in the system logs.

Failer leading to a reboot. on 7/21/2023 7:05:49AM
1) HID\Vid_8087&Pid_0AC2\6&1b97af7&0&0000 ->Bluetooth radio
2) {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&280447d1&0&0. -> Audio Driver
3) PCI\VEN_8086&DEV_15EB&SUBSYS_097D1028&REV_06\4E6458294BB3020000. -> Intel Thunderbolt 3?
4) USB\VID_27C6&PID_533C\5&cbcdc0c&0&10. -> Fingerprint sensor?
5) PCI\VEN_8086&DEV_1903&SUBSYS_097D1028&REV_02\3&11583659&0&20 -> PCI driver and SM bus Controller?

6)ROOT\WindowsHelloFaceSoftwareDriver\0000

Please advise on next steps to troubleshoot.

At present my laptop continue to crash with NO blue screen just reboots.

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