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September 8th, 2020 07:00

XPS 15 9500 doesn't boot with memory upgrade

Recently bought  a pair of 16GB GSkill Ripjaws (DDR4-2400mhz) for my xps 15.

After slotting them in the laptop won't post and the power indicator flashes orange twice then white four times.

I then put the original DIMMs back in and it runs completely fine.

So I plan on sending them back and finding a pair of compatible sticks but they're isn't a lot of documentation on
memory that actually works.

Any suggestions?

Thanks in advance!

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September 8th, 2020 08:00

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September 8th, 2020 08:00

The XPS 15 9500 requires dual-channel DDR4 @ 2933 MHz.  Unfortunately, 2400 MHz is too slow.  You can review the memory specifications here...

https://www.dell.com/support/manuals/us/en/19/xps-15-9500-laptop/xps-15-9500-setup-and-specifications/memory?guid=guid-e9d2ea83-38a4-431d-803c-96d63c1dbc34&lang=en-us

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