XPS 15 (9550) battery replacement problem

The problem is that the system was sold in the US - and the service campaign is US-based.  It's likely that to use the service plan, the system will need to be returned to Dell in the US for repair.

According to the responses in this thread, the replacement program is not USA-specific: https://www.dell.com/community/General/Swelling-XPS-15-9550-batteries/td-p/5180839

The ownership transfer to my country is completed, so that could not be the problem.

I really hope that Dell wakes up and make up for their mistakes. I am also facing the same problem but it seems Dell is ignoring the problems of people. 

The battery arrived from UPS today unexpectedly. It seems that the replacement program works even if there is not much feedback about the status of the process. I did not even know that my request was submitted successfully. I received a package with the battery and an email asking me to send back the old battery. I am so relieved.

The next challenge is to extend the warranty. It seems that the local service partner in my country has problems with that too.

Same issue here with my xps 15 9550. Had contact with Dell customer support to replace the battery and the touchpad.
Had to block all day for the repair.... haven't seen anybody from Dell.
It appeared something IT related went wrong at Dell, so made another appointment. 
Again, waited all day for nothing!! 
They suggested to make another appointment but I can't afford to spend a full day waiting for nothing. (I need to be mobile for work)
Thanks for nothing Dell Netherlands ;-( 

This means my backup laptop (a Microsoft Surface) now becomes my primary device....

I had same battery problem on an XPS 13 - battery swelled and broke the keyboard. My laptop was still under warranty (by one month) and Dell replaced the battery and keyboard. I was worried about the new battery and spent $340 to extend the warranty for two years. The Dell representative knew that battery issues were why I extended the warranty. One year later more battery problems, but Dell says battery is a limited life item and is only covered for first three months. Shame on Dell.

If you purchased a battery from Dell, it'll have a 12-month warranty.  If this was a warranty replacment battery, the warranty is 90 days or the remainder of the system warranty - whichever comes first.  Extended warranties OTHER THAN batteries with pre-paid 3-year warranties do not cover batteries - and these are generally only available on Latitude system, not on consumer systems.

thnk you for nothing dell
My experience: dell dont mind about your problem. 

I bought my computer in Hong Kong during a trip. They dont care about clients abroad. Im living in the us, they would not replace nothing. I changed ownership adress to my adress in the us... even that.

This computer is the worst. I will never again buy anything from this telemarketing cold corporation.

I have never seen nothing lo quality and annoying as this. Hope this pice of junk dont catch fire in an airplane. 

I had the same issue with my XPS 15 9550.  Swollen battery caused the corner to crack open (sending the screw holding that corner in place flying...) and the trackpad to push open like yours.

It was only when I Googled that I realized this was a known issue with the 9550.  I thought Dell would be good about rectifying the problem, right?

NOPE.  Customer service told me the free replacement offer had already expired.  Since this is a potential safety issue (by their own admission), I removed the defective battery.  So now I have a laptop with no battery.

Very disappointed with Dell over this.

Hi dogrush,

Thanks for posting.  Apologies that your system is not performing as expected.  

Unfortunately the factory replacement offer for this battery has ended.  Customers wanting a replacement battery (if still available) would have to contact Out of Warranty Services for a paid resolution.  http://dell.to/1vnT6CQ

It would have been helpful to know about the battery replacement offer expiring before it expired.  It sounds like some owners were notified.  I wasn't.

Better yet, if there's a known issue -- like with these batteries -- then the diligent decision by Dell should be for the offer to stay active for an extended, reasonable period of time.  Just like car recalls work.

For safety reasons, I removed the swollen battery.  Now I'm stuck with a laptop without a battery, which means it's not functional without a power outlet nearby, becomes useless for the onsite work I do, and I can't update the BIOS (since the updater insists on a battery being present).

I've owned a lot of laptops in my life and have recommend many more in my role as a technology consultant.  Of all of those laptops, this is the only one that has had a battery issue.

That this happened to a two year old laptop and that Dell has decided to wave off those of us with the issue still occurring is especially disappointing.  I expected more from Dell.

I'm of the same mind.

Stuff happens, sure.  What matters is how a company deals with things if they go sideways.  How Dell handled this situation is like we're bothersome lint that they want to flick off their sleeves rather than customers than bought into a promise of support from a major corporation.

In comparison, look how Apple handled their recent issues with batteries.  They seem to have the ability to look at situations from a customer's perspective.  Dell could learn from them.  Until they do, my money will go elsewhere.

It's ridiculous how someone can sell an almost 3k laptop with coil whine, bad support for Linux and now...swollen battery?!?!!

Worst thing is I have 2 XPSs and I'm from Ukraine so it's a pain in the back to replace anything even when the warranty covers it. Attaching my battery photo.