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August 17th, 2018 02:00
XPS 15 9550 swollen battery replacement
30 June 2018 DELL support assist noticed me about a swollen battery, and that it should be replaced. I have filled a form and wrote my current adress Bishkek, Kyrgyzstan. Laptop was bought in Singapour while I was studing there. I chose to replace it my self, if dell sends me a new battery. But my question is Dell sent me a new battery or not, because I didn't get any email or a phonecall confirming that the battery is on the way. Service tag of my dell xps 15 is
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Robert P (retired)
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August 17th, 2018 07:00
Hi biybah,
Thanks for posting. Apologies that your system is not performing as expected.
Your Service Tag was removed to protect your privacy.
Unfortunately, using the information you provided, I'm unable to see that a parts dispatch has been performed on this system. As a matter of fact, have you registered the computer in your name yet or applied for a Transfer of Ownership? If you haven't, the part would be sent to the original owner, which appears to be the company you purchased from in Singapore.
Please check back with Dell Tech Support in your current country to see if they can facilitate the transfer for you and get you the battery.
If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.
biybah
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August 19th, 2018 04:00
How can I contact you?