Dellalias
1 Copper

XPS 15 9560, Alert! TPM device is not detected

Having followed these steps & those provided on the Dell support page, I'm still receiving an error during bootup "Alert! TPM device is not detected."
The TPM is not visible in the bios or Windows device manager.
Installing V2.0 firmware was not successful.
TPM Management states, "Compatible TPM cannot be found".
Bios has been updated to the current version. 

My warranty has just conveniently lapsed & not service agents are available until tomorrow.
I've even tried to pay for further support & warranty extension, but to no avail.


What now Dell?

 

XPS 15 9560

Labels (1)
Reply
17 Replies
Highlighted
JOcean
5 Rhenium

Re: Alert! TPM device is not detected

Try the following information from this thread.

https://www.dell.com/community/XPS/DELL-XPS-9560-TPM-not-available/td-p/7352627




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430
Reply
Highlighted
Dellalias
1 Copper

Re: Alert! TPM device is not detected

My error is not due to a bios update. I cannot roll it back as I have not updated it.

I will note that my bios version is listed as 10.0.18362.1 & not 1.15 as is referenced in the linked thread.

As an experiment, I just updated to 1.16 to see what would happen when I rolled back. No help. Rolled back to 10.0.18362.1

Should I be looking for a way to source 1.15?

Reply
Highlighted
Antonioo78
1 Copper

Re: Alert! TPM device is not detected

Same problem on my XPS 9560 with the 1.16 system bios update !! 

I Can use it but i have every Time "alerte Tpm device is not detected" at the beginning 

Reply
Highlighted
reora
1 Copper

Re: Alert! TPM device is not detected

Dell precision 5520 here... 1.16.0 had this issue and now the JUST RELEASED 1.18.0 has the same issue... ugh...

Reply
Highlighted
twotonetommy
1 Copper

Re: Alert! TPM device is not detected

I updated to the new 1.80 bios and I have the same issue.  Going to roll back my bios to one that did not have this issue.

Reply
Highlighted
Kayem68
1 Copper

Re: Alert! TPM device is not detected

Not that this is an option for everyone but luckily the laptop was still under warranty and a motherboard swap did the trick for me.  TPM showed up in BIOS and works in Windows.

Best of luck.

Reply
Highlighted
Moderator
Moderator

Re: Alert! TPM device is not detected

Hi,
Could you type tpm.msc in run command & check the status of TPM. Let me know if it says TPM ready for use.

Dell-ArunV


DELL-Cares
Social Media Support
#IWork4Dell
Reply
Highlighted
Stepke
1 Copper

Re: Alert! TPM device is not detected

I have the same problem.

Xps 15 9550

BIOS 1.13.1

The tpm will not be found!

 

It's a problem for many users, I see. How can we easy fix it?

Reply
Highlighted
schnurrbart
1 Copper

Re: Alert! TPM device is not detected

Exactly the same computer and same BIOS issue. Rolled back to 1.15. I was hoping that 1.18 would fix it. I guess they want us to buy new machines. 

Reply