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XPS 15 9560 bios update 1.16.0 issues
I updated my laptop to the latest BIOS version, 1.16.0, after my system had told me it was "urgent". However, like others, I had this issue with TPM. I also had a second issue where I got an error.
There was a problem with a device connected to your PC
An unexpected I/O error has occurred
File: \windows\system32\winload.efi
Error code: 0xc00000e9
This problem can happen when a removable storage device is removed whilst it's in use or is failing...
So I rolled back to an earlier version, 1.14.3. This solved the TPM issue, but not the second one. At this point, I assumed it was the winload file that was corrupt, so I reformated my hard drive but the issue still persists. I have also tried entering the "Recovery environment" and attempting automated repairs but they made no difference.
The issue appears to happen randomly. On some boots, it boots fine. On others, it shows this message.
Has the bios upgrade somehow damaged my hard drive? What can I do to resolve this issue?
I really appreciate any help with resolving the issue.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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September 17th, 2019 13:00
* Turn the laptop off
* Disconnect all devices from the laptop except the external AC power adapter
* Turn the laptop on
* Go here
* Run the Diagnostics Quick Test. What is the result?
* Press Windows key + I- Update & Security- Troubleshoot
* Under, "Find and fix other problems", click Blue Screen. Follow the prompts
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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September 18th, 2019 06:00
Awaiting a response to my previous reply.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
0
September 19th, 2019 04:00
Since we have not received a reply from you, we are closing this case.