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3699
March 29th, 2018 17:00
XPS 15 9560 excessive audio latency with WASAPI or ASIO applications
I am using real time music/audio applications on my 9560, and notice that there is excessive audio latency. A typical application will use either ASIO, or the native low latency Windows driver - WASAPI. To use ASIO, I need to install a 3rd party driver such as ASIO4ALL, I don't need to install anything extra in order to use WASAPI. The high latency occurs for both ASIO and WASAPI.
I found a workaround: remove the Dell supplied audio driver, and replace it with the generic Windows "High Definition Audio Device". Latency is now back to a very good (low) level. I have been using these applications for many, many, years, and this is the first time I have encountered this problem. In my opinion - there is something very different about this system - I have never had to do this before.
The application I am testing with at the moment is Pianoteq It may or may not be relevant, but I found another example of a user with latency problems - this user was using a game called Rocksmith, and they took the drastic action of returning the laptop!! Here is the discussion: https://forums.ubi.com/showthread.php/1668470-Audio-delay-on-Dell-XPS-15-Forums (I am posting there as GregS148)
Should I post about this problem on a Windows 10 forum as well?


samos1111
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March 30th, 2018 01:00
Did you try disabling CPU C states in BIOS?
skip198
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March 30th, 2018 06:00
I hadn't, but I have now - problem still exists. The aformentioned High Definition Audio Device driver works well without having to disable C-states, and it still works even with the performance level set to Balanced. (but I am testing in High Performance mode)
skip198
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April 3rd, 2018 05:00
I thought it might be the Waves MaxxAudio processing causing the latency, but I have now tried Kevin Shroff's modded Realtek driver , which removes MaxxAudio - it still has high latency. Back to the Microsoft High Definition Audio Device driver.
pedro_estrela
25 Posts
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February 2nd, 2020 17:00
@skip198 how is your experience with the microsoft driver and Kevin Shroff's modded driver?
PS: I've now found that I've now found that the latest 9560 BIOS causes __seconds__ of delay because of hundreds of SMI interrupts.
In this process I've made an SMI counter tool for windows
https://www.dell.com/community/XPS/Dell-XPS-15-9560-BIOS-0-18-0-causes-SECONDS-of-SMI-latency-not/td-p/7477967
pedro_estrela
25 Posts
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February 2nd, 2020 17:00
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