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Last reply by 02-06-2020 Solved
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124897

XPS 15-9560, stuck on DELL logo, first boot

Hi, My dell XPS 15 is getting stuck during boot on the DELL logo. I can get it to boot into Windows after holding the power button to switch it off and powering it on again. It reoccurs every time boot the laptop from previously shutting it down. Any ideas?

Solutions (2)

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3 Zinc
120629

I posted this in another thread for a person who had a similar problem. Give this a try.

Try turning off "Fast startup". There have been issues in the past with "fast startup".

1. You can find it in "Settings" > "System" > "Power and sleep" > "Additional power settings".

2. Click the "Choose what the power buttons do" on the left menu list.

2. Click on "Change settings that are currently available" link.

3. Uncheck "Turn on fast startup" and save.

Your system will now do a complete shutdown when you shut it down, It will take a little longer when you boot up, but it wont be much unless you have a very old computer.

 

Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.

 DellRamanS_0-1648118684290.png

 

 

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125534

Congrats,

FastBoot (or Fast Startup) is the source of many evils. Windows does not totally shutdown if that is enabled. It can be running things while you think it is shutdown. Disable it and you will be better off.

Still not resolved? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.

DellRamanS_1-1648118751802.png

 

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Replies (15)
Moderator
Moderator
117769

@Opalalot my two recommendations here would be to run the hardware diagnostics to rule out any potential hardware issues. Once done I would then try a Windows refresh.

To run the ePSA diagnostics, hold down the Fn key and power on the system.The system will boot to diagnostics and run through a series of basic hardware tests. If it returns an error code, please note it down.

Once you have completed the diagnostics, boot the system into Windows and carry out a Windows Refresh - https://www.dell.com/support/article/us/en/04/sln297920/reset-or-reinstall-windows-10-on-your-dell-c...

I look forward to hearing how you get on.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

6 Indium
117766

Welcome to the Dell Community @Opalalot 

To better assist you, we would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

117737

Good point, I have a XPS 15 9560 (2018)
117728

Hi @Opalalot thanks for confirming the model of laptop . Have you been able to try the steps I outlined in my previous post?

Alan
DELL-AlanD

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

117808

@Opalalot 

Reset BIOS to default settings.

What model HDD/SSD do you have installed???

Regards,

U2

3 Zinc
120630

I posted this in another thread for a person who had a similar problem. Give this a try.

Try turning off "Fast startup". There have been issues in the past with "fast startup".

1. You can find it in "Settings" > "System" > "Power and sleep" > "Additional power settings".

2. Click the "Choose what the power buttons do" on the left menu list.

2. Click on "Change settings that are currently available" link.

3. Uncheck "Turn on fast startup" and save.

Your system will now do a complete shutdown when you shut it down, It will take a little longer when you boot up, but it wont be much unless you have a very old computer.

 

Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.

 DellRamanS_0-1648118684290.png

 

 

120461

Hardware test was ok, no problems there.

I did try recovering from a restore point - only had 1 recently restore point 01/09 which I tried but the problem persisted.

One thing I noticed today is that after approximately 5min on the DELL screen it continues into Windows...

120459

Thanks! @johnptd  this seems to have fixed the issue!   Laptop is now booting fine after a shutdown. The dots circling beneath the DELL logo appears almost immediately after powering on the laptop.

Bios and everything is at its default since I got the laptop, I patch and update regularly too...

120454

@Opalalot that's great to hear that @johnptd 's suggestion of disabling Fast Boot resolved the issue for you.

Should you have any further issues, please don't hesitate to reach out to the community.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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