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2199
May 29th, 2021 15:00
XPS 15 9570, No video through USB-C Hub (Display Connection Limited)
I've had this laptop for quite a while and I wanted to plug in a second monitor to my laptop. I have one 1080p monitor currently connected to the HDMI port on the laptop, and want to plug in another 1080p monitor using the HDMI port on my USB-C hub, but doesn't seem to work. I was also looking for an HDMI splitter that I can extend, but those cost quite a bit. I've tried another dongle, but had the same issue with "Display connection might be limited". Currently connected to the hub is my keyboard, mouse, and headset which work fine, but not sure why the HDMI output does not work.
As for the hub, it does detect the display in Windows, but says "This display isn't active", and won't let me configure any settings. I can confirm the display does work in the first place when I swap the inputs too. I have confirmed my system is up to date according to Dell Updates, but not sure why it still isn't working. I'm not sure if its some sort of bandwidth issue or if I just got 2 sub-par hubs. If anyone has any ideas, please let me know.
jphughan
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May 29th, 2021 19:00
@Winston3 I’m not sure which type of product you want recommendations for, but for multi-purpose hubs, Anker is my go-to, and they have a variety of options depending on what ports you want. For USB-C to DisplayPort cables, I use Cable Matters. For MST hubs, I use Cable Matters and StarTech.
jphughan
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May 29th, 2021 17:00
@Winston3 HDMI isn’t capable of running multiple independent displays from a single output, so you’ll only find splitters that give you mirroring or maybe spanning devices that tell Windows that there’s a single display of the combined resolution of your two displays, but that creates all kinds of inconveniences like full screening applications and dialog box centering.
Only DisplayPort (and USB-C, which uses DisplayPort for video) supports multiple independent displays from a single output. The devices that enable that are called MST hubs. Or if you have displays that support daisy chaining, that's even easier since you don’t need the MST hub.
I personally use this hub but not with an XPS 15 9570, though it should work fine, except that you wouldn’t want to use its power passthrough with that system. I can’t speak to what may be going on with your hubs since you didn’t specify the ones you’re using.
jphughan
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May 29th, 2021 18:00
@Winston3 As a potentially simpler and less expensive solution depending on exactly what connectivity you need, you might want to consider a basic USB 3.0 hub, meaning one that only has USB ports and plugs into a USB-A “regular USB” port, and then using a USB-C to DisplayPort cable (or USB-C to HDMI if you don’t have a DisplayPort input available).
Winston3
2 Posts
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May 29th, 2021 18:00
I've tried looking for some on Amazon but most of them seem fairly unreliable in the long run (3-3.5 stars, with most complaints about reliability). If you have any suggestions on which ones are good, please let me know and I'll look into it. As for the adaptor I use, it's a Chinese hub that works with other devices (connected my phone and HDMI output worked), but not for this specific laptop for some reason. I did format the drive a while back when I upgraded to a larger drive and dual boot, which may affect something.
11188m
8 Posts
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May 30th, 2023 21:00
Hello!
You can try to find a docking station in the Mokin shop. We have many kinds of adapters and docking stations.
Amazon.com: MOKiN
Mokin Support