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9 Posts

2710

July 21st, 2019 18:00

XPS 15 9570, WD15, not charging, #2

Same issue:

Battery charges when

  • Dock is not attached but Notebook AC Adapter is attached
  • Notebook AC Adapter is attached and the Dock is connected afterwards

Battery does not charge when

  • Only the dock is attached
  • Dock is attached first and then the Notebook AC Adapter is connected afterwards.

 

WD15 dock here.  went through the guide, everything up to date etc.

Community Manager

 • 

56.9K Posts

July 30th, 2019 10:00

The WD15 is very particular about how its drivers and firmware should be installed. Read through this to see if you missed anything.

9 Posts

July 21st, 2019 19:00

one peculiar thing is that when I go to update dock firmware, the MST1 Payload never has a "Current Version". The new version says 3.12.002 but the "Current Version" blank. The rest of the components are updated and when it I click "Update" it is done in a few seconds and dumps "update.log" out which says: Version: 3.12.002 Update result: 0 I get a "green checkmark" but the Current Version column for MST1 payload remains blank. XPS 15 9570 BIOS 1.11.2 Dell WD15 TI v1.1.8 Port Controller 1 up to date (01.01.08) Dell WD15 Dock EC up to date (01.00.00.10) Non-TBT Cable up to date (00.03.12)

9 Posts

July 21st, 2019 19:00

More fun: Dock Info Record defined in DSIS(3.0.10) Class:17, Select:22 Dock Info version 0x01 Dock Type 0x02 Dock Info count 3 Dock Info location 2 Dock Info cable Type 0x01 Dock Info flash spec ver 0x00010006 Dock description 'Wired Dock' ------------------------------------------------ GetDockInfo Successful. ------------------------------------------------ Dock Info Record defined in DSIS(3.0.10) Class:17, Select:22 Dock Info version 0x01 Dock Type 0x02 Dock Info count 3 Dock Info location 2 Dock Info cable Type 0x01 Dock Info flash spec ver 0x00010006 Dock description 'Wired Dock' ------------------------------------------------ GetDockInfo Successful. ------------------------------------------ ------------------------------------------ Power up dock successful at Location: 2 No Driver Check Executing: C:\Users\USER~1\AppData\Local\Temp\Dell\mst.exe -s -gG0 -v0 -fa No Driver Check Executing: C:\Users\USER~1\AppData\Local\Temp\Dell\mst.exe -s -gG0 -v0 -fa Executing: C:\Users\USER~1\AppData\Local\Temp\Dell\mst.exe -s -gG0 -fa WindowsDriversFirmwareUpdate returns : 0x0) ---- Firmware Update Status ---- MST1 Firmware was successfully updated to version: 3.12.2 WindowsDriversFirmwareUpdate Status Code: 0x8) Set dock to user mode successful at Location: 2 New Dock EC is found. Use components firmware version Doing RBU on version mismatch: description:2 1 0 2 0 Device FW:00010108 : Payload FW:00010108 Doing RBU on version mismatch: description:2 0 2 2 0 Device FW:01000010 : Payload FW:01000010 Doing RBU on version mismatch: description:2 2 2 1 0 Device FW:00000312 : Payload FW:00000312 Firmware version is not newer. So, No RBU Required for the Dock. Update Dock Package Version: 10006

9 Posts

July 22nd, 2019 09:00

BIOS 1.12 came out today. I upgraded but it changed nothing. Dock is still not charging.

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