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tomegood
1 Copper

XPS 15-9570, bluetooth speaker not connecting

I have the Bose SoundLink Color II bluetooth speaker and cannot connect to the XPS 15-9570? I have the latest updates from Dell. The Bose does connect to other devices.

thanks

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2 Replies
LSUFAN51
5 Rhenium

Re: XPS 15-9570, bluetooth speaker not connecting

I'm assuming windows 10 is on the computer...….

Please make sure Bluetooth switch is turn on. Type Settings onto the search box, select Devices, Bluetooth & Other Devices and then check if Bluetooth switch is turn on.

If Bluetooth switch is turn on; Type Setting, select Update & Security, Troubleshoot, click Bluetooth troubleshooter. 

If Bluetooth troubleshooter didn't solve the problem, look for your device driver in device manager. It should be listed under the Bluetooth headings. Type Device Manager onto search box, expand Bluetooth.   

Fix Bluetooth problems in Windows 10

https://support.microsoft.com/en-us/help/14169

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tomegood
1 Copper

Re: XPS 15-9570, bluetooth speaker not connecting

Here is the fix. I installed Windows 10 update 1909 and bluetooth now works.

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