XPS 15-9570, freezing for 10 seconds

Andriukas,

Check the bios to make sure that you have the latest Bios version installed. The latest version is 1.5.0.

Click the link below to download.

xps 9570 Bios update

As I said, the BIOS are up to date :) 

Andriukas,

To find out which program or app is causing the system to freeze type MSCONFIG  in the search box. Once open click the services tab. From here choose one or two programs at a time and uncheck the box. Do this for each program to determine what program or app is causing the delay.  Post back your results.

The main program that I'm using is Adobe Premiere. I have no other programs running, I have fresh & clean Windows, I set that Premiere would always use NVIDIA video card so I guess something is just wrong from the hardware side.. I can't even play Full HD 10bit footage from my Panasonic GH5 camera. 

Which version of Windows are you using on Dell XPS 15? I asked this because some software and programs are not compatible with certain windows which makes the system freeze for a short period of time. 

I guess it's a newest one, v1803. 

Hi, can you always at least move the mouse? My system occasionally freezes completely, so for about 5 seconds I cannot do anything at all. It seems to happen when I manipulate some text, but that could just be coincidence because it happens once a day on average.

Freezing just happened when I clicked POST, mouse gets stuck, sound gets in nanosecond loop doing eeeeeeeeeeeeeeeeee, and I'm still downloading stuff to test it.

Seems like it may be a Video Card issue too.

https://www.dell.com/community/Windows-10/XPS-15-9560-5-to-10-second-freezing/m-p/5159367#M9674

The link he presents is quite old (2017). There is a 2019 version for each specific processor here:

https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=80939

This page will take you to another page (you have to read all to see the link for download) and it will take you to another screen to install Intel Driver and Support Assistant. (https://www.intel.com/content/www/us/en/support/detect.html)

Well, I'm still downloading, but I believe this could be the cause. I get back to report success or failure in a few minutes (although I don't know how to force the problem but I know it happens mostly when I'm gaming, as Windows has no other use beside games - really crappy OS!)

It seems it's definitely solved by just updating the Intel Rapid Storage software!!!

WOOHOOOO!!!!

After installing Intel Extreme Tuning Utility, I ran a graphics card test from it and my computer DID NOT FREEZE!!!

So, the problem is not on graphics, but on storage driver. This is why it was only happening to me on Windows. XD

HURRY! Install Intel Drivers and Support Assistant, scan for updates (the graphics card update didn't work for me, but the rapid storage did) and update your software to the latest available. Then, download Intel Extreme Tuning Utility and run stress tests. I kept moving my mouse to see if freezing had stopped and IT DID!!! XD NO MORE FREEZING ON WINDOWS!!!

2 updates: video card and storage... I believe it nails the problem.

Just as information, 2 updates detected, being one the video card.