tjmtjm1
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

I've disabled panel refresh on a 5530 (with all available updates), and still issue persists. However, this is only the case for some 5530s.

25 machines: no issues

5 machines: issue

Of THOSE 5, at least one still maintains stuttering keyboard and mouse after panel refresh disabled.

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J.Lombardia
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

With this driver touchscreen doesn't work. I had uninstalled it and back to oficial before and touchscreen works again

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Swerving
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

This does seem to be an intermittent issue on some machines!  I would like to know what kicks it off.  My laptop was OK to start with, but it developed the fault a month or two later, which suggests it is a software/firmware issue. 

Shashank9003
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys@

I am lso facing the issue, recently bought the i7 6 core version , t is really disappointing Here I am typing on the dell latop, while typing the above sentence, I hope u can see the prblem
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Re: XPS 15 9570 Keyboard Skipping Keys

Yep, I'l just add to the chorus here to say I have the same problem, and it is really starting to bother me.

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Swerving
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

Has anyone tried the 1.5 BIOS update to see if they have cured the problem?

I cannot try it because I returned the laptop for a refund

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Superblume
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

This is a complete joke. You promised a fix for end of august. We have end of october now, and still no fix? You're a JOKE, Dell, you <Profanity removed>

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Moderator
Moderator

Re: XPS 15 9570 Keyboard Skipping Keys

Today's Updates below in Bold:

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix

-XPS 13 9350 - key skip fix to be released in 1.9.0 with ETA of November

-XPS 13 9365 status updated and moved to solved section of this post, per @TanoobkiSeeing if I can get the fix-text added to the BIOS page. Engineering came back yesterday and informed that future BIOS version 2.3.0 will officially list and include the key skip fix and ETA to come in the future

-XPS 13 9370 fix was implemented in 1.3.3 and carried to 1.4.0 but @mwohlga reported loss of fix in 1.5.1 - investigating and will follow-up. Dell has committed to resolve the new issue in a future BIOS update coming soon

Precision 5530 2 in 1 - Dell engineering has committed to solving the issue in a future 1.0.5 BIOS with ETA for late November

Precision 5530 - fix to be released in future 1.6.0 ETA to come

XPS 13 9360 - fix to be released in future 2.10.0 ETA to come

Latitude 7390 2 in 1 - I've followed up with Dell engineering today and asked for ETA

Resolved:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9365 - 2.1.2 @Tanoobki advised that 2.1.2 resolved the issue. Seeing if I can get the fix text added to the page

Latitude 5289 - 1.13.0  - Fixed keyboard trigger abnormal when press multiple keys at the same time

Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue of adding random letters - resolved in 1.10.0

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


Pelifix
1 Copper

Re: XPS 15 9570 Keyboard Skipping Keys

 


@DELL-Justin C wrote:

Today's Updates below in Bold:

-XPS 15 9570 - I spoke with Dell engineering and they advised me that even though the fix is not listed in the public release notes, 1.5.0 does in fact include key skip fix


What? I've been running with bios 1.5.0 (and all drivers updated) since the bios was released. I still have have severe keyboard skipping keys and mouse stuttering.
After a reboot everything is fine, then I disconnect the laptop from the TB16 dock, work on it for a while, then re-connect it to the TB16 dock. Now mouse and keyboard is unusable. I have to restart to fix it.

 Please help. 

 

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Moderator
Moderator

Re: XPS 15 9570 Keyboard Skipping Keys

@Pelifix,

Send me a private message with your service tag. I will try and replicate this tomorrow.

 

Justin C Dell Technical Support | Project Sputnik


Dell Support is also on Twitter! https://twitter.com/DellCaresPRO


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